ProQA Dispatch Software integrates the power of the International Academies of Emergency Dispatch’s protocols with today’s critical computer technologies. It helps emergency dispatchers move smoothly through Case Entry and Key Questioning.
Learn MoreAQUA Quality Assurance software automates the entire emergency dispatch case review process. It assists you in everything from data entry, to compliance scoring, to record keeping, to reporting, and more.
Learn MoreAcademy Analytics collects data from your center and turns it into meaningful information you can use to quickly assess and improve performance. The result of a collaboration between FirstWatch, Priority Dispatch, and the International Academies of Emergency Dispatch® (IAED), Academy Analytics provides near-real time web-based dashboards and analytics for ProQA users, while also enabling ground-breaking research by the IAED.
Learn MoreAQUA Quality Assurance software automates the entire emergency dispatch case review process. It assists you in everything from data entry, to compliance scoring, to record keeping, to reporting, and more.
Learn MoreQPR services levels the quality assurance (QA) playing field for all Priority Dispatch System licensed communication centers. QPR gives you immediate support for implementing an effective, structured QA program using certified IAED ED-Q faculty.
Learn MoreAQUA Quality Assurance software automates the entire emergency dispatch case review process. It assists you in everything from data entry, to compliance scoring, to record keeping, to reporting, and more.
Learn MoreAI SkillLab is a targeted call-simulation training module that gives participants the means to practice a variety of incident scenarios via an expansive Simulation Library. It gives trainees the real-life experience they need without requiring additional staff.
Learn MoreAQUA Quality Assurance software automates the entire emergency dispatch case review process. It assists you in everything from data entry, to compliance scoring, to record keeping, to reporting, and more.
Learn MoreAQUA Quality Assurance software automates the entire emergency dispatch case review process. It assists you in everything from data entry, to compliance scoring, to record keeping, to reporting, and more.
Learn MoreAdvanced SEND is a new, significant evolution of the SEND process that is now included in the protocol-based ProQA software. Designed to help answer calls for medical assistance from police— local law enforcement, sheriff, state police, highway patrol, security, military police or federal agents.
Learn MoreContinuing Dispatch Education (CDE) Online — The Advancement Series — is an economical, computer-based training approach to training that helps your staff gain expertise with real-life emergency call events using the protocols.
Learn MoreWith content and curriculum developed and approved by the IAED, the courses offered through Priority Dispatch ensure you have access to the most up-to-date, clinically supported patient care.
Learn MoreProtocol Pilot Guides help your Emergency Dispatchers keep the details of every protocol close at hand. With an intuitive design and easy-reference tabs, they’re perfect to use for reference, training, and reviewing calls.
Learn MoreGet all of the Priority Dispatch protocols in durable flip-file cardsets. These physical cardsets can be used for offline Emergency Dispatcher training or as a backup to your current Priority Dispatch System setup. If you’re a current user with an Extended Service Plan, you’ll automatically receive new cardset versions of the Protocols as they become available.
Learn MoreThe Mobile Field Responder Guide (MobileFRG) assists responders by translating dispatch codes into a full text description. For example, with the MPDS, 10-D-1 transmitted over the radio from the dispatcher to the responder becomes, Chest Pain, DELTA-level, Not alert through the MobileFRG. Field Responder Guides are also available in printed format.
Learn MoreProtocol Tablets are designed to supplement and support ProQA, covering backup and training needs wherever your Emergency Dispatchers are. If you’re a user with an Extended Service Plan, you’ll be notified when a new version of the Protocols is ready to download.
Learn MoreLowCode allows communication centers to provide alternatives to callers with non-emergency events. Using LowCode, an Emergency Communication Nurse (ECN)—who is a certified registered nurse (RN)—offers alternatives health care options to callers with non-life-threatening medical concerns based on sound, medical protocols.
Learn More