Introducing the new IAED podcast
Course Manual 4th Edition
CDE courses taken on the College of Emergency Dispatch.
YOU KNOW YOUR CENTER’S LIMITATIONS
GET READY TO DEFY THEM!
Recommended Minimum Training Guidelines For Telecommunicators Finalized
OHCA Their Survival Depends On You & The All New Updated MPDS!
The third-leading cause of death in the U.S. is sudden-onset cardiac arrest. Saving lives depends on getting hands-on-chest as quickly as possible.
Continuing Dispatch Education (CDE) Online
Continuing Dispatch Education (CDE) Online is an essential tool found among the training resources of every successful communication center. Recent technological innovations make web-based training (CBT) one of the most economical and efficient ways for agencies to provide CDE for their calltakers and dispatchers.
Priority Dispatch Corp. (PDC) is the licensed distributor of the world’s leading emergency dispatch technology. The company’s flagship product—the calltaking software ProQA—is currently used by more than 1,600 agencies worldwide, and emergency dispatchers employ Priority Dispatch System (PDS) to process approximately 70 million emergency calls annually.
National Q is a service provided by Priority Dispatch Corp. (PDC) that gives you immediate support for implementing an effective, structured quality assurance (QA) program. It includes case review, quality assurance, and accreditation services backed and supported by the International Academies of Emergency Dispatch (IAED) using certified Emergency Dispatch Quality Improvement (ED-Q) faculty.
Quality Control — Know what’s happening in your communication center with a customizable review system. Interfaces with Priority Dispatch’s ProQA calltaking software for reports made easy.
Maximize the full power of the Medical, Fire, and Police Protocols to the benefit of your communication center by separating fact from fiction.
Representatives are available Monday–Friday from 6:30 a.m. to 5 p.m. Mountain Time (MT). For emergencies, software support is available 24/7 by phone. Emails received outside these hours will be responded to on the next business day.