The Most Flexible Emergency Dispatch Solution In Law Enforcement

Consistent, accurate information, delivered when officers need it most.

The Highest Standard of Safety And Service

The Police Priority Dispatch System brings a new level of Emergency Dispatch consistency to your officers. The proven protocols at the heart of the system are designed to give responders essential information, delivered as efficiently as possible, regardless of who is on the headset.

PPDS is now more flexible than ever, letting certified Emergency Police Dispatchers process calls more efficiently using locally optimized workflows, all while providing the highest level of safety and care to officers, victims, and bystanders.

Listen to the EPD Protocols in Action

Learn How Other Agencies Use PPDS

Increasing safety for officers, victims, and bystanders for over 23 years – because experience matters.

Bring Discipline to Your Emergency Communications Center

No chasing down irrelevant details. No amateur detective work. Just consistent, accurate information, right when you need it.

Make every scene safer for everyone

PPDS' protocol-based approach gets vital information to responders and officers, increasing safety for everyone at the scene.

Unmatched Flexibility With Over 290 Adaptable Questions and Instructions

The latest version of PPDS has over 250 Jurisdictionally Approved Questions and more than 40 Jurisdictionally Approved Instructions that can be toggled on or off depending on community needs, the kinds of resources available, and the kinds of responses agency leaders feel appropriate in pre-determined scenarios.

Reserve Your Resources With Referral Pathways

We recognize that not every call is urgent and not every response requires the involvement of Law Enforcement. PPDS includes pathways to handle non-urgent or low-priority events using non-traditional responses or referrals, letting your agency focus your resources on the calls that need you most.

Provide Potentially Life-Saving Instructions

When injury is apparent, Post-Dispatch Instructions guide Emergency Dispatchers to help callers stabilize victims, including treating burns, applying tourniquets, and controlling bleeding.

Preserving Crime Scenes Starts With the Emergency Dispatcher

PPDS’ Post-Dispatch Instructions walk your Emergency Dispatchers through the best practices in crime scene preservation, helping to minimize the impact that bystanders or callers can have on scenes before officers arrive.

The Right Information for Safety and Response

Nothing is more important than the safety of officers, callers, and bystanders. PPDS’ structured interrogation methods empower your Emergency Dispatchers to quickly gather all the information your officers need to approach a scene in the right response mode to ensure the highest level of safety.

Consistency Across Every Call

PPDS gives Emergency Police Dispatchers the exact words to use to gather accurate information about the scene every time, whether they’re brand-new or have been on the console for years. It also helps reduce unconscious bias – when following the protocols, every caller is treated the same, no matter their gender, age, race, or location.

When a calltaker doesn't use the protocol because they say it would have taken too long, we run it again with the same dispatcher in different scenarios. We run it with the same protocol and time it against the live call. Each time, the protocol is always quicker.

Nadine Zilke, Support Services Supervisor, St. Cloud Communications, St. Cloud, FL

Prior to implementing the protocols, we had four or five squads on, and they all acted independently. If one operator went to another squad, people were doing things differently. Now there is consistency, which also helps reduce stress.

Vinny Shepard, Deputy Chief of Police, St Cloud, FL

We've had three active shooters and the first was without the protocol. The protocol made a huge difference in the way we responded and the information that we provided to the police. It was a great asset for us.

Dana Heckman, Training Coordinator, Colorado Springs Public Safety Darpartment, Colorado Springs, CO

Learn How To Get the Protocols in ProQA

See PPDS in Action

Don’t just take our word for it – we’ll show you exactly how PPDS’ protocols and locally optimized workflows can help your center or agency create a safer, more efficient response for law enforcement, victims, and bystanders.

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Decrease response times while increasing the level of service for your community.

Questions? We Have Answers.

Will protocols slow down the time to dispatch?

The Police Priority Dispatch System cuts down on Emergency Dispatchers fishing for irrelevant, time-wasting information. When following the protocols, the right resources can be sent faster, giving responders essential information while en route, saving valuable time and keeping crews safer while they work. The latest data obtained from our data center states that the average time to dispatch for those incidents where life is immediately at risk is 57 seconds, with the highest acuity calls being dispatched in 29 seconds.

What information will officers get that they aren’t already getting?

Your officers can expect to get more complete descriptions of persons, vehicles, and weapons involved, while callers will get Post-Dispatch and Pre-Arrival Instructions to preserve the crime scene.

How can protocols work when police calls are so unique?

Protocols aren’t meant to replace the work of law enforcement or the judgment of Emergency Dispatchers. Far from it. Protocols are decision-making aids that efficiently give officers the essential information they need to begin work once they arrive at the scene. This frees up officers to do what they do best – upholding the law and protecting the community.