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One year analysis shows a 21% improvement in response times for the most critical calls and a signification reduction in overtime for the Georgian Central Ambulance Communications Centre (CACC) in Ontario, Canada, after implementing the Medical Priority Dispatch System.

An instruction in Emergency Fire Dispatch (EFD) protocols to close a bedroom door may have stopped a blaze fire in Yancey County. Read their press release about the incident below.

Priority Dispatch and the International Academies of Emergency Dispatch are pleased to release AQUA Infinity v8.1.40.1014, introducing several new features and enhancements:

With this Fall ProQA v5.1.1.53 Maintenance Release, we've made some significant changes based on your feedback from the Release Resources survey we sent in July. Thanks to all of you who responded and made the suggestions we've implemented!

Like most everyone else in this field, we are intrigued and encouraged by the potential of Artificial Intelligence (AI) and related technologies to enhance emergency dispatch, and by extension public safety overall.

We're pleased to be releasing a new version of the IAED's Police Protocols, PPDS® v7.1.59 (4/17/2025), with this ProQA v5.1.1.52 Maintenance Release. PPDS v7.1 includes extensive updates for suicidal calls and crisis team and alternative response criteria.

Priority Dispatch® is proud to announce the official release of AQUA® 8 Infinity, the newest version of its industry-leading case review software.

See how the Medical Priority Dispatch System is making a difference for the Fujian Provincial Emergency Center in Fuzhou, China.

Priority Dispatch® is proud to partner with the U.S. Department of Transportation (USDOT) as an Ally in Action supporting the National Roadway Safety Strategy (NRSS) Call to Action campaign. This collaboration underscores Priority Dispatch’s commitment to reducing roadway fatalities and improving safety for all American drivers.

Last month, OnStar was recognized by the International Academies of Emergency Dispatch® (IAED™) for achieving its fifth consecutive Medical Accreditation as an Accredited Center of Excellence (ACE).