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We're thrilled to announce the release of FPDS® v8.0 with ProQA® v5.1.1.51. FPDS v8.0 is a tremendous jump in the evolution of fire response, a landmark update that equips your agency with protocols designed to address the emerging threats your Emergency Dispatchers encounter every day.

August 27, 2024, was an eventful day for emergency medical responders across the globe. That day, at about 3:36 PM, the Dover Police Department received word of a distressed ship off the coast of England from a caller in Albania. While the caller meant to alert authorities in Dover, England, they mistakenly called the Dover, DE agency in the United States.

The IAED encourages all MPDS-user agencies to seek specific direction from their system medical director (or medical control authority) as to the manner and timing for using the Mpox screening tool contained in the Medical Priority Dispatch System. National, state, provincial, and local health departments are also useful sources of information on when and if any of these disease screening Tools are necessary for dispatch use.

Priority Dispatch, the global leader in emergency dispatch solutions, is proud to announce a groundbreaking collaboration with GoodSAM to integrate their AED registry into Priority Dispatch’s ProQA software. This partnership will utilize GoodSAM's fixed location and its world-first mobile AED registry to enhance emergency response capabilities and potentially save countless lives.

In response to the alarming rise in mental health distress calls to 911 – specifically suicide calls – the International Academies of Emergency Dispatch® (IAED™) and Priority Dispatch® are pleased to announce the release of Protocol 41: Caller in Crisis (1st Party Only) with the ProQA® v5.1.1.50 Maintenance Release.

We have looked to the world’s experts and real data to make sure Emergency Dispatchers are always prepared for these most challenging situations. When presented with a Caller in Crisis, this Protocol and training provides the Emergency Dispatcher with specific calming and control techniques to work through a host of behaviors often presented during the call. In addition, when faced with an imminent suicide threat patient, the Emergency Dispatcher will use specific pre-arrival instructions to reduce the risk of serious injury or death – while making the scene safer for responders.

A staple course of the International Academies of Emergency Dispatch has made its way to Calhan High School in the Pikes Peak BOCES District.

For decades, Emergency Medical Dispatchers completed standard CPR training every two years to maintain their certification. However, this changed in April 2022 when the International Academies of Emergency Dispatch® (IAED™) launched a first-of-its-kind, Dispatcher-Directed CPR (DD-CPR) course.

Priority Dispatch® and the International Academies of Emergency Dispatch® are pleased to present AQUA® v7.1.1.5, with important updates to enhance your case review process.

The International Academies of Emergency Dispatch® (IAED™) and Priority Dispatch® are pleased to present Protocol 40: Incident Standby/Staging for the MPDS® with this ProQA® v5.1.1.48 Maintenance Release.