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August 27, 2024, was an eventful day for emergency medical responders across the globe. That day, at about 3:36 PM, the Dover Police Department received word of a distressed ship off the coast of England from a caller in Albania. While the caller meant to alert authorities in Dover, England, they mistakenly called the Dover, DE agency in the United States.

Priority Dispatch, the global leader in emergency dispatch solutions, is proud to announce a groundbreaking collaboration with GoodSAM to integrate their AED registry into Priority Dispatch’s ProQA software. This partnership will utilize GoodSAM's fixed location and its world-first mobile AED registry to enhance emergency response capabilities and potentially save countless lives.

We have looked to the world’s experts and real data to make sure Emergency Dispatchers are always prepared for these most challenging situations. When presented with a Caller in Crisis, this Protocol and training provides the Emergency Dispatcher with specific calming and control techniques to work through a host of behaviors often presented during the call. In addition, when faced with an imminent suicide threat patient, the Emergency Dispatcher will use specific pre-arrival instructions to reduce the risk of serious injury or death – while making the scene safer for responders.

A staple course of the International Academies of Emergency Dispatch has made its way to Calhan High School in the Pikes Peak BOCES District.

For decades, Emergency Medical Dispatchers completed standard CPR training every two years to maintain their certification. However, this changed in April 2022 when the International Academies of Emergency Dispatch® (IAED™) launched a first-of-its-kind, Dispatcher-Directed CPR (DD-CPR) course.

Earlier this week, GM’s OnStar Emergency Advisors completed training and certification in emergency Police and Fire Protocols according to the exacting standards of the International Academies of Emergency Dispatch® (IAED™).