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We're pleased to be releasing a new version of the IAED's Police Protocols, PPDS® v7.1.59 (4/17/2025), with this ProQA v5.1.1.52 Maintenance Release. PPDS v7.1 includes extensive updates for suicidal calls and crisis team and alternative response criteria.

Priority Dispatch® is proud to announce the official release of AQUA® 8 Infinity, the newest version of its industry-leading case review software.

See how the Medical Priority Dispatch System is making a difference for the Fujian Provincial Emergency Center in Fuzhou, China.

Priority Dispatch® is proud to partner with the U.S. Department of Transportation (USDOT) as an Ally in Action supporting the National Roadway Safety Strategy (NRSS) Call to Action campaign. This collaboration underscores Priority Dispatch’s commitment to reducing roadway fatalities and improving safety for all American drivers.

Last month, OnStar was recognized by the International Academies of Emergency Dispatch® (IAED™) for achieving its fifth consecutive Medical Accreditation as an Accredited Center of Excellence (ACE).

We're thrilled to announce the release of FPDS® v8.0 with ProQA® v5.1.1.51. FPDS v8.0 is a tremendous jump in the evolution of fire response, a landmark update that equips your agency with protocols designed to address the emerging threats your Emergency Dispatchers encounter every day.

August 27, 2024, was an eventful day for emergency medical responders across the globe. That day, at about 3:36 PM, the Dover Police Department received word of a distressed ship off the coast of England from a caller in Albania. While the caller meant to alert authorities in Dover, England, they mistakenly called the Dover, DE agency in the United States.

The IAED encourages all MPDS-user agencies to seek specific direction from their system medical director (or medical control authority) as to the manner and timing for using the Mpox screening tool contained in the Medical Priority Dispatch System. National, state, provincial, and local health departments are also useful sources of information on when and if any of these disease screening Tools are necessary for dispatch use.

Priority Dispatch, the global leader in emergency dispatch solutions, is proud to announce a groundbreaking collaboration with GoodSAM to integrate their AED registry into Priority Dispatch’s ProQA software. This partnership will utilize GoodSAM's fixed location and its world-first mobile AED registry to enhance emergency response capabilities and potentially save countless lives.

In response to the alarming rise in mental health distress calls to 911 – specifically suicide calls – the International Academies of Emergency Dispatch® (IAED™) and Priority Dispatch® are pleased to announce the release of Protocol 41: Caller in Crisis (1st Party Only) with the ProQA® v5.1.1.50 Maintenance Release.