Why Priority Dispatch?

WE INVENTED EMERGENCY MEDICAL DISPATCH.
AND STILL BLAZE THE TRAIL 40 YEARS LATER.

We pioneered giving medical instructions over the phone and have 150 patents to prove it. YOU are the reason we’ve never slowed down. Every emergency call is different, and it’s your job to make sure the right response is sent—every time. You’re responsible to maintain a high standard of service across your agency with every call. Impossible? Not with the right tools. Your peers found solutions with the Priority Dispatch System and we’re here for you, too.

We were looking at ways to improve our calltaking abilities and processes.

Sandra Whaley

Airport Operator Manager
Medic Ambulance Service Solano and Sacramento County, Vallejo, CA

We needed to be able to handle larger brush fires as well as routine incidents with a more standardized response.

Jordan Roberts

Training Supervisor
Fire Communication Center Ventura County Fire Department, Carmillo, CA

We had 4 or 5 calltaking squads all acting independently—we needed consistency to provide the best service.

Vinny Shepard

Deputy Police Chief
St. Cloud Police Department, St. Cloud, FL

THERE WILL BE CHALLENGES.
TOGETHER WE CAN OVERCOME THEM.

You’ll have pushback, doubts, and fears to break through. We’ll help you just like we’ve helped your fellow agency leaders. See what they have to say.

There were worries about the amount of questions and how much more time it would take.

Jill Breen

Quality Improvement Specialist
Livingston County Central Dispatch, Howell, MI

There was initial pushback about the cost.

CJ Bailes

Training and Quality Assurance Supervisor
South Metro Fire Rescue MetCom Dispatch, Centennial, CO

There was initial pushback about the cost.

CJ Bailes

Training and Quality Assurance Supervisor
South Metro Fire Rescue MetCom Dispatch, Centennial, CO

Telecommunicators said they were doing a great job already and we were turning them into robots.

John Ferraro

Executive Director
NW Central Dispatch System, Arlington Heights, IL

 

You need someone in your corner.
WE’RE THE ONLY TEAM YOU WANT BEHIND YOU.

You want a thriving, professional agency, and we’re committed to helping you get there. We’re beside you through the entire onboarding process and beyond—call after call, year after year. Other leaders like you can confirm it.

Our Priority Dispatch implementor is a former Fire Chief who answers questions from a position of authority.

Jordan Roberts

Training Supervisor
Fire Communication Center Ventura County Fire Department, Carmillo, CA

It’s a smooth process with our experts and managers sitting at the table with Priority Dispatch.

Randy Seals

Former Dir. Of Public Safety Comm. Ctr.
Assistant. Chief of Police, City of Hampton, Hampton, VA

Priority Dispatch sent out instructors and implementors to explain to Police Chiefs that they do still have control.

Jill Breen

Quality Improvement Specialist
Livingston County Central Dispatch, Howell, MI

Priority Dispatch comes on site and handles the fears, questions, and “how do we’s.”

Nadine Zilke

Support Services Supervisor
St. Cloud Communications, FL

 

TRUST SCIENCE.
And HUNDREDS OF MILLIONS of Calls.

ProQA software and the entire Priority Dispatch System are built around protocols created by the International Academy of Emergency Dispatch™—the most studied, scientifically validated, updated, and dynamic protocols in the world. Did we mention they’re used in 3,500 agencies in 46 countries and 24 languages worldwide? Plus, in over forty years, neither Priority Dispatch nor any properly licensed user has been found liable in a negligence lawsuit. Check out the research and stories yourself.

Priority Dispatch brings not just national, but international research, and the telecommunicators feel part of an international community of professionals, increasing their confidence and capabilities.

Randy Seals

Former Dir. Of Public Safety Comm. Ctr.
Assistant. Chief of Police, City of Hampton, Hampton, VA

Litigation Infographic

A new study published in The Annals of Emergency Dispatch and Response identifies the most common issues cited in lawsuits over the last four decades against 911 agencies. Are these issues putting you at risk?
Litigation Infographic »
Litigation Research Brief »
Full Litigation Study »
More Emergency Dispatch Research »

Stroke Diagnostic Tool

When EMDs use the Stroke Diagnostic Tool, they identify more than twice as many strokes as medics on scene, providing the earliest and most accurate identification for EMS responders and hospitals. Using the Stroke Diagnostic Tool has been shown to take only about 27 seconds.
Stroke Diagnostic Research Brief »
Full Stroke Diagnostic Study »
More Emergency Dispatch Research »

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Priority Dispatch
800-363-9127
801-363-9127

sales@prioritydispatch.net
Note: Representatives are available Monday–Friday from 8 a.m. to 5 p.m. Mountain Time. We will respond to contact received outside these hours during the next business day.

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