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The original structured Emergency Dispatch system

The scope of our work​

For nearly 50 years, Priority Dispatch has been making an impact on Emergency Dispatch worldwide. The Priority Dispatch System is a structured Emergency Dispatch system that relies on protocols developed and researched by the International Academies of Emergency Dispatch, an organization responsible for setting the standards that tens of thousands of Emergency Dispatchers worldwide recognize and honor.

What that means for you is an ever-evolving system that provides the best care possible for your community, the best information possible for your First Responders, and the best user experience for your Emergency Dispatchers, while also offering the highest level of indemnity in the industry. The Priority Dispatch System makes a program of total quality management possible and helps you create a standards-maintaining and improvement process through its systematic approach.

We invented structured Emergency Dispatch in 1978 and have been perfecting it ever since.

Decades of Emergency Dispatch and response expertise, at your service

Every Emergency Communications Center is on a mission to provide efficient, consistent, high-quality care. The Priority Dispatch System (PDS) helps them achieve exactly that, using an interconnected network of three companies working together to design scientifically-validated protocols that bring efficient, consistent care to every caller.

To date, the Priority Dispatch System has handled hundreds of millions of emergency calls.

Latest News

Dispatcher-Directed CPR - 20,000 Trained Press Release

For decades, Emergency Medical Dispatchers completed standard CPR training every two years to maintain their certification. However, this changed in April 2022 when the International Academies of Emergency Dispatch® (IAED™) launched a first-of-its-kind, Dispatcher-Directed CPR (DD-CPR) course.

3/13/2024

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Announcing the Release of AQUA v7.1.1.5

Priority Dispatch® and the International Academies of Emergency Dispatch® arepleased to present AQUA® v7.1.1.5, with important updates to enhance yourcase review process.

11/30/2023

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Announcing the Release of ProQA v5.1.1.48

The International Academies of Emergency Dispatch® (IAED™) and Priority Dispatch® are pleased to present Protocol 40: Incident Standby/Staging for the MPDS® with this ProQA® v5.1.1.48 Maintenance Release.

11/16/2023

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