Quality Assurance from those who know it best

From handling the heavy lifting of case review to aiding and empowering your own Quality Assurance Unit, QPR has something for everyone.

Quality Assurance and Improvement Done Right

Holding your Emergency Communications Center to a high standard isn’t just a point of pride – it also ensures your community is receiving a consistent, high level of care, no matter who is calling. QPR provides support in implementing an effective, structured QA Program backed by the International Academies of Emergency Dispatchers (IAED). Priority Dispatch ED-Qs – certified by the IAED – can handle or augment your case review and quality assurance needs, freeing up your internal QA staff to focus on improving the performance of your Emergency Dispatchers.

QPR is also often used by agencies to help achieve Accredited Center of Excellence (ACE) status. Agencies that reach ACE status enjoy a broad range of benefits from assistance with litigation and liability management to better recruitment and retention rates.

Quality Performance Review (QPR) has helped add structure to quality assurance programs for over two decades.

A service for every level of need

QPR was designed to offer comprehensive QA services tailored to your agency’s QA program and budget. Whatever your team needs, our team has a service to take care of you.

Our IAED-certified ED-Qs take on your Case Review so your QAU can focus on what they're best at.

For agencies and centers that want development and mentorship for their internal QAU.

Along with everything offered in Q-Plus, you get more one-on-one mentoring, help moving toward ACE status, more comprehensive reports, and more meetings with our team, based on your needs.

On top what we offer in Q-Base, you get support, collaboration, report and data analysis, and tailored training recommendations.

Setting up your own team of ED-Qs just got easier. Let us guide your team to be as successful as the best QAUs in the world.

The detailed reports from QPR have freed me up to meet weekly with each dispatcher and make QA more of a people-driven area. I have a chance to give one-on-one praise and show them data of areas we need to focus on, and we see real improvement.

Tina Rutledge, Quality Assurance Specialist, Cobb County 911, Marietta, GA

Our QPR analyst helped us have meetings with numerous stakeholders and explain why we should be shooting for ACE standards. This helped take away some of the mystery and concern and we're going to be pursuing medical ACE this year.

Jordan Roberts, ENP Assistant Emergency Communications Manager, Camarillo, CA

When multiple chest pain calls are each processed differently, we can ask our QPR team of experts for their opinions. QPR is vital to our successes and the wonderful teachable moments that come with the call review process.

Meghan Monaco, Quality Assurance Manager, Hendricks County Communications Center, Plainfield, IN

Empower your Quality Assurance Unit to make your team even better

Detailed Reports That Spur Action

QPR analysts take the complex data and make it easy to understand and act on with regular performance reports.

Bring in the Experts

QPR reviewers, analysts, and auditors know IAED standards and protocols inside and out, helping your center meet the Emergency Medical Dispatch standard of care on every call.

Your Ally in Achieving ACE Status

Over the years, QPR has supported many agencies in attaining Accredited Center of Excellence status.

Committed to Improvement, Not Judgment

QPR helps your center foster a culture of positive reinforcement and continuous improvement. Our QA team focuses on the people behind the decisions, finding ways to improve performance that don’t feel punitive.

The Quality Improvement Ecosystem

QPR is one piece of the larger quality improvement ecosystem within the Priority Dispatch System. Explore the other products that help improve the performance of your Emergency Communications Center.

The only Emergency Dispatch software that uses the IAED protocols.

Ease the burden placed on your ED-Qs by letting our experts handle case reviews for you.

Build a culture of quality improvement across your entire organization.

Offer Emergency Dispatchers on-demand training using AI-powered call simulations.

Monitor your agency’s performance in real-time, from anywhere.

How Can QPR Work For You?

Let us show you exactly how QPR can take care of your QA needs.

Request a Demo

Questions? We Have Answers.

How quickly do you turn around case reviews?

All cases are reviewed no more than 72 hours after the conclusion of the QPR Week. Once your agency is notified that the cases are completed, we highly encourage the feedback time recommended for the associated compliance levels listed in the IAED Performance Standards.

What about foreign language calls?

All calls are reviewed by a Priority Dispatch ED-Q that is fluent in that language. If we do not have a contractor that is fluent in the foreign language spoken, we will not complete the review for that case and notify your agency.

Do you do focused reviews?

Yes. Every agency has different, unique areas that need improvement. Focused Reviews can be customized to any specific criteria your agency requests to close any gaps in perfomance.

How do you help our Qs with CDEs?

We analyze data each week (or month depending on call volume) and provide a comprehensive performance report. This data combined with internal needs will help us recommend CDEs or other educational resources.

What if we disagree with your review?

In the event QPR reviews a case and your agency does not agree with the review, we have a process in which you can appeal the case for a second assessment.

How long does it take to become ACE?

Becoming accredited depends on many factors, including support from management, time being given to work on the project, and communication with Emergency Dispatchers. A typical timeline is around 18 months. When QPR resources are used to their fullest, your agency could see compliance increase at a steady rate until it meets ACE levels.