Academy Analytics gives you the freedom to monitor your center’s ProQA performance in real-time, from anywhere. Its interface lets you create specific dashboards for your team members that highlight just the data they need to see. Academy Analytics can instantly identify outlier cases for review, show you when there's an increase in aborted or overridden calls, and even help your teams manage stress by showing helpful trends that can aid in scheduling and balancing your workload.
Use Academy Analytics to aggregate the data you need to coach your team to reach optimal performance, reduce burnout, and increase the number of positive calls your center fields.
Academy Analytics helps you catch problems before they happen, fix ongoing issues, and create a higher level of excellence at every level of your Emergency Communications Center.
Academy Analytics by FirstWatch is the result of a collaboration between FirstWatch and the International Academies of Emergency Dispatch (IAED) to provide near-real-time web-based dashboards and analytics for ProQA users, while also enabling ground-breaking research by the IAED.
FirstWatch has been partners with the IAED and Priority Dispatch since 2002, and we have monitored more than 23 million ProQA calls, via Academy Analytics, in real time for our customers since then. Now, agencies using ProQA can benefit from near-real-time analytics quickly and easily by adding Academy Analytics to their ProQA system.
FirstWatch is a 25 years strong, public safety software company whose 70+ team members have over 350 years of public safety experience and another 300+ years of public safety software experience. We help 911 Agencies, Law Enforcement, EMS Systems, Fire Departments, and Public Health transform raw data into meaningful information in real time. We have monitored over 350 million 911, ProQA, CAD, ePCR, and RMS records in real time, and add more than 100,000 new records to that total each day. Our 500+ customer partners serve over one-third of the population of the U.S. and Canada.
We’re all about doing the right things for the right reasons, for our customers, their patients, the citizens they serve—and each other.
Academy Analytics is one piece of the larger quality improvement ecosystem within the Priority Dispatch System. Explore the other products that help improve the performance of your emergency communications center.
The only Emergency Dispatch software that uses the IAED protocols.
Ease the burden placed on your ED-Qs by letting our experts handle case reviews for you.
Build a culture of quality improvement across your entire organization.
Offer Emergency Dispatchers on-demand training using AI-powered call simulations.
Monitor your agency’s performance in real-time, from anywhere.
Let us show you exactly how Academy Analytics lets you monitor your agency’s performance in real-time, from anywhere.