A High-Quality Approach To Quality Assurance

Give your Quality Assurance Units the tools they need to ensure quality improvement.

Give Your Quality Assurance Units A Leg Up

Quality Assurance Units are constantly under a time crunch to deliver case reviews, identify areas of improvement for individual Emergency Dispatchers, and maintain a high standard of service across the Emergency Communications Center. AQUA 7 Ascent makes case review more efficient. AQUA helps ED-Qs create a strengths-based feedback system for Emergency Dispatchers, building a culture of improvement that raises the quality of service across the board.

AQUA is the most widely used QA tool for Emergency Dispatch in the world.

AQUA works with your existing Quality Assurance Unit

Based on IAED Performance Standards

The International Academies of Emergency Dispatch (IAED) establishes the standard of care and practice for Emergency Dispatch, ensuring Emergency Communication Centers worldwide are applying the most up-to-date, scientifically accurate practice available. Case reviews through AQUA are evaluated against these exacting standards so you can be confident you’re providing the best service possible.

Built in ProQA Sequences

All the sequences and workflows Emergency Dispatchers use in ProQA are integrated into AQUA. That means that ED-Qs can better understand the decision-making process and offer suggestions for Emergency Dispatcher improvement.

Improvement Without Judgment

Feedback isn’t worth much if it’s delivered poorly. AQUA helps build a strong culture of positive reinforcement. This “strengths-based” feedback model turns what can feel like a punitive process into one that builds on each success to address areas for improvement.

What’s not to love? I have my sequences here, my additional info, can see what the calltaker was seeing, Standards right in AQUA taking me directly to the section I manually looked up…going to make my job much more efficient!!! I can’t tell you how much I appreciate the fluidity of Aqua, especially when doing DLS instructions. I simply open the DLS Instructions, then check the boxes as I’m listening to the call.

Oren E. Rae, Continuous Quality Improvement Manager, San Francisco DEM/DEC, San Francisco, CA

There is consistency through the case review in AQUA 7 with the radial buttons, each PDI and PAI are listed out. Not only does it make it easier for the Q (can you say no math?!) but it is very specific in the feedback for the calltaker, including the order. Having the Standards integrated in is nice, too, as it allows the Q to copy and paste instead of retyping them. And the enhancements to the Scoring Standards are so welcome. We finally have specific standards that address ProQA, eliminating some of the areas that have been debated among our Qs for a long time. AQUA 7 and Scoring Standards 10 ROCK!

Becky Kamoske, ENP Communications Supervisor, Loveland Emergency Communications Center

What’s new in AQUA 7 Ascent?

AQUA 7 Ascent now has IAED Standards 10 and all needed tools embedded in the software, and, for the first time, AQUA tracks correct Emergency Dispatcher actions as well as errors made. AQUA 7 Ascent now provides data that can be used to improve system performance, both of Emergency Dispatchers and the tools they use.

ED-Qs can now audit radio dispatch calls just like you do for the initial caller interrogation and instruction delivery.

A single-click search feature lets you find specific calls based on a variety of conditions like Incomplete Calls, Complete but Feedback was or was not given, and Chief Complaints.

Total compliance now includes a link to the question that triggered the deviation so the ED-Q can reference and edit easily.

The Quality Improvement Ecosystem

AQUA is one piece of the larger quality improvement ecosystem within the Priority Dispatch System. Explore the other products that help improve the performance of your Emergency Communications Center.

The only Emergency Dispatch software that uses the IAED protocols.

Ease the burden placed on your ED-Qs by letting our experts handle case reviews for you.

Build a culture of quality improvement that raises the quality of service across your entire organization with the world's most widely used QA tool for Emergency Dispatch.

Offer Emergency Dispatchers on-demand training using AI-powered call simulations.

Monitor your agency’s performance in real-time, from anywhere.

See AQUA in Action

See how AQUA can take your QA to the next level.

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Questions? We Have Answers.

What is AQUA?

AQUA is quality assurance and quality improvement software designed to automate the entire Emergency Dispatch case review process. It assists agencies in tasks ranging from data entry to compliance scoring, record keeping, reporting, and more.

How can AQUA benefit my center?

AQUA is a stand-alone software, with no outside materials needed, making case review simpler. It has ProQA sequences embedded, so ED-Qs can see all the questions, answers, and instructions paths, making case review quicker. The Academy’s requirements reduce the number of cases that need to be reviewed in most agencies, lightening the load on ED-Qs.

How does AQUA work with ProQA?

AQUA fully integrates with ProQA, with ProQA sequences and additional information embedded into AQUA for easy, complete access to all the information ED-Qs need to review cases. Performance Standards 10 is also embedded, combining medical, fire, and police into a simplified standard for ease of use.

How can AQUA contribute to making my center more efficient?

AQUA emphasizes the importance of measuring performance accurately and consistently in quality assurance and quality improvement programs. AQUA helps maintain accurate records of Emergency Dispatcher performance and can significantly reduce case review time through its ProQA data import feature.