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In response to the alarming rise in mental health distress calls to 911 – specifically suicide calls – the International Academies of Emergency Dispatch® (IAED™) and Priority Dispatch® are pleased to announce the release of Protocol 41: Caller in Crisis (1st Party Only) with the ProQA® v5.1.1.50 Maintenance Release.

We have looked to the world’s experts and real data to make sure Emergency Dispatchers are always prepared for these most challenging situations. When presented with a Caller in Crisis, this Protocol and training provides the Emergency Dispatcher with specific calming and control techniques to work through a host of behaviors often presented during the call. In addition, when faced with an imminent suicide threat patient, the Emergency Dispatcher will use specific pre-arrival instructions to reduce the risk of serious injury or death – while making the scene safer for responders.

A staple course of the International Academies of Emergency Dispatch has made its way to Calhan High School in the Pikes Peak BOCES District.

For decades, Emergency Medical Dispatchers completed standard CPR training every two years to maintain their certification. However, this changed in April 2022 when the International Academies of Emergency Dispatch® (IAED™) launched a first-of-its-kind, Dispatcher-Directed CPR (DD-CPR) course.

Priority Dispatch® and the International Academies of Emergency Dispatch® are pleased to present AQUA® v7.1.1.5, with important updates to enhance your case review process.

The International Academies of Emergency Dispatch® (IAED™) and Priority Dispatch® are pleased to present Protocol 40: Incident Standby/Staging for the MPDS® with this ProQA® v5.1.1.48 Maintenance Release.

We're rolling out some exciting updates for you just around the corner!

Version 5.3 of the Emergency Communications Nurse System™ (ECNS™) protocols are ready for release.

We're pleased to announce the release of AQUA® v7.1.1.4 (5/23/2023), which includes updates to make your case review more efficient and effective.

Earlier this week, GM’s OnStar Emergency Advisors completed training and certification in emergency Police and Fire Protocols according to the exacting standards of the International Academies of Emergency Dispatch® (IAED™).