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In response to the alarming rise in mental health distress calls to 911 – specifically suicide calls – the International Academies of Emergency Dispatch® (IAED™) and Priority Dispatch® are pleased to announce the release of Protocol 41: Caller in Crisis (1st Party Only) with the ProQA® v5.1.1.50 Maintenance Release.

Priority Dispatch® and the International Academies of Emergency Dispatch® are pleased to present AQUA® v7.1.1.5, with important updates to enhance your case review process.

The International Academies of Emergency Dispatch® (IAED™) and Priority Dispatch® are pleased to present Protocol 40: Incident Standby/Staging for the MPDS® with this ProQA® v5.1.1.48 Maintenance Release.

We're rolling out some exciting updates for you just around the corner!

The International Academies of Emergency Dispatch® (IAED™) and Priority Dispatch® are pleased to present MPDS® v14.0 (3/14/2023) with this ProQA® v5.1.1.46 Release.

We're pushing this patch release to resolve an issue found with the Sequences.dll in the v7.1.1.2 release. In that release the Date/Time Stamps were mistakenly hidden. This patch will restore the Date/Time Stamps to the Sequences.

We're pleased to announce the release of AQUA® v7.1.1.2 (11/15/2022), which includes updates to make your case review more efficient and effective.

The International Academies of Emergency Dispatch® (IAED™) and Priority Dispatch® are pleased to present the revised Protocol 25 with this ProQA v5.1.1.45 Maintenance Release. With mental health calls reaching critical levels, the complete reworking of Protocol 25 has been a top priority for us. Even its title has changed.

This Medical-only ProQA® v5.1.1.44.2 Special Monkeypox Release is in rapid response to the current Monkeypox outbreak and contains a new Emerging Infectious Disease Surveillance (EIDS) Tool that triages Monkeypox exposure and symptoms.

This ProQA® v5.1.1.44.1 Patch Release reverts a change made in the ProQA v5.1.1.44 release. In this recent release, there was a software change that allowed ProQA to keep an override Determinant Code when later adding a suffix, if the Emergency Dispatcher had previously reconfigured to an override during dispatch.