Quality Assurance Software for Emergency Dispatch Case Review

Give your QAU what they need to make Case Review and continuous improvement simple.

Give Your QAU A Leg Up

Quality Assurance Units are constantly under a time crunch to deliver Case Reviews, identify areas of improvement for individual Emergency Dispatchers, and maintain a high standard of service across the Emergency Communications Center. AQUA 8 Infinity introduces a more intuitive, browser-based interface that makes case review simpler with visual guides and fields for user notes. AQUA helps ED-Qs create a strengths-based feedback system for Emergency Dispatchers, building a culture of improvement that raises the quality of service across the board.

AQUA is the most widely used QA tool for Emergency Dispatch in the world.

AQUA empowers your quality assurance program

Based on IAED Performance Standards

The IAED establishes the standard of care and practice for Emergency Dispatch, ensuring Emergency Communications Centers worldwide are applying the most up-to-date, scientifically accurate practice available. Case Review through AQUA are evaluated against these exacting standards so you can be confident you’re providing the best service possible..

Built in ProQA Sequences

All sequences and workflows Emergency Dispatchers use in ProQA Paramount are integrated into AQUA for easy Case Review. This helps ED-Qs better understand dispatcher decision-making and gives them a straightforward way to offer suggestions for continuous improvement or recommendations for training..

Improvement Without Judgment

Feedback isn’t worth much if it’s delivered poorly. AQUA helps build a strong culture of positive reinforcement. This “strengths-based” feedback model turns what can feel like a punitive process into one that builds on each success to address areas for improvement.

Insightful Reporting

AQUA makes pulling reports straightforward and easy. These reports are essential for gaining insights to the strengths and weaknesses in your Emergency Communications Center. AQUA's intuitive interface allows for frequently pulled reports to be saved for easier generation..

What’s not to love? I have my sequences here, my additional info, can see what the calltaker was seeing, Standards right in AQUA taking me directly to the section I manually looked up…going to make my job much more efficient!!! I can’t tell you how much I appreciate the fluidity of Aqua, especially when doing DLS instructions. I simply open the DLS Instructions, then check the boxes as I’m listening to the call.

Oren E. Rae, Continuous Quality Improvement Manager, San Francisco DEM/DEC, San Francisco, CA

There is consistency through the case review in AQUA 7 with the radial buttons, each PDI and PAI are listed out. Not only does it make it easier for the Q (can you say no math?!) but it is very specific in the feedback for the calltaker, including the order. Having the Standards integrated in is nice, too, as it allows the Q to copy and paste instead of retyping them. And the enhancements to the Scoring Standards are so welcome. We finally have specific standards that address ProQA, eliminating some of the areas that have been debated among our Qs for a long time. AQUA 7 and Scoring Standards 10 ROCK!

Becky Kamoske, ENP Communications Supervisor, Loveland Emergency Communications Center

What’s new in AQUA 8 Infinity:

The latest release of AQUA 8 Infinity completely transforms the QA experience with an intuitive, browser-based interface. In addition to a streamlined user interface, AQUA 8 Infinity introduces other useful tools for your QAU to do their job more effectively:

Your QAU can audit calls from any appropiate location with a connection to their agency's intranet

Advanced Search allows searching for specific calls based on a variety of conditions, including custom tags.

Software updates happen server-side, instead of requiring each device to update individually.

The Quality Improvement Ecosystem

AQUA is one piece of the larger quality improvement ecosystem within the Priority Dispatch System. Explore the other products that help improve the performance of your Emergency Communications Center.

The only Emergency Dispatch software that uses the IAED protocols.

Ease the burden placed on your ED-Qs by letting our experts handle case reviews for you.

Build a culture of quality improvement that raises the quality of service across your entire organization with the world's most widely used QA tool for Emergency Dispatch.

Offer Emergency Dispatchers on-demand training using AI-powered call simulations.

Monitor your agency’s performance in real-time, from anywhere.

See AQUA in Action

See how AQUA can take your QA to the next level.

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Questions? We Have Answers.

What is AQUA?

AQUA is quality assurance and quality improvement software designed to automate the entire Emergency Dispatch case review process. It assists agencies in tasks ranging from data entry to compliance scoring, record keeping, reporting, and more.

How can AQUA benefit my center?

AQUA is a stand-alone software, with no outside materials needed, making case review simpler. It has ProQA sequences embedded, so ED-Qs can see all the questions, answers, and instructions paths, making case review quicker. The Academy’s requirements reduce the number of cases that need to be reviewed in most agencies, lightening the load on ED-Qs.

How does AQUA work with ProQA?

AQUA fully integrates with ProQA, with ProQA sequences and additional information embedded into AQUA for easy, complete access to all the information ED-Qs need to review cases. Performance Standards 10 is also embedded, combining medical, fire, and police into a simplified standard for ease of use.

How can AQUA contribute to making my center more efficient?

AQUA emphasizes the importance of measuring performance accurately and consistently in quality assurance and quality improvement programs. AQUA helps maintain accurate records of Emergency Dispatcher performance and can significantly reduce case review time through its ProQA data import feature.