ProQA Dispatch Software integrates the power of the International Academies of Emergency Dispatch’s protocols with today’s critical computer technologies. It helps emergency dispatchers move smoothly through Case Entry and Key Questioning.

AQUA Quality Assurance software automates the entire emergency dispatch case review process. It assists you in everything from data entry, to compliance scoring, to record keeping, to reporting, and more.

The result of a collaboration between FirstWatch, Priority Dispatch, and the International Academies of Emergency Dispatch® (IAED), Academy Analytics provides near-real time web-based dashboards and analytics for ProQA users, while also enabling ground-breaking research by the IAED.

The Medical Transfer Protocol Suite brings unrivaled efficiency and better care to patient transfers done through Public Ambulance Services by using three proven protocols to make sure nothing slips through the cracks.

QPR services level the quality assurance (QA) playing field for all Priority Dispatch System licensed communication centers. QPR gives you immediate support for implementing an effective, structured QA program using certified IAED ED-Q faculty.

reBOOT Camp is an intensive on-site, “get-in-shape” program that puts your teams and systems through a series of workouts to aid your center in getting everything you can out of our products and becoming an efficient call-processing machine.

The Medical Transfer Protocol brings unrivaled efficiency and better care to patient transfers done through Private Ambulance Services by using three proven protocols to make sure nothing slips through the cracks.

Advanced SEND is a new, significant evolution of the SEND process that is now included in the protocol-based ProQA software. Designed to help answer calls for medical assistance from police— local law enforcement, sheriff, state police, highway patrol, security, military police or federal agents.

Continuing Dispatch Education (CDE) Online — The Advancement Series — is an economical, computer-based training approach to training that helps your staff gain expertise with real-life emergency call events using the protocols.

With content and curriculum developed and approved by the IAED, the courses offered through Priority Dispatch ensure you have access to the most up-to-date, clinically supported patient care.

Protocol Pilot Guides help your Emergency Dispatchers keep the details of every protocol close at hand. With an intuitive design and easy-reference tabs, they’re perfect to use for reference, training, and reviewing calls.

Get all of the Priority Dispatch protocols in durable flip-file cardsets. These physical cardsets can be used for offline Emergency Dispatcher training or as a backup to your current Priority Dispatch System setup. If you’re a current user with an Extended Service Plan, you’ll automatically receive new cardset versions of the Protocols as they become available.

The Mobile Field Responder Guide (MobileFRG) assists responders by translating dispatch codes into a full text description. For example, with the MPDS, 10-D-1 transmitted over the radio from the dispatcher to the responder becomes, Chest Pain, DELTA-level, Not alert through the MobileFRG. Field Responder Guides are also available in printed format.

Protocol Tablets are designed to supplement and support ProQA, covering backup and training needs wherever your Emergency Dispatchers are. If you’re a user with an Extended Service Plan, you’ll be notified when a new version of the Protocols is ready to download.

LowCode allows communication centers to provide alternatives to callers with non-emergency events. Using LowCode, an Emergency Communication Nurse (ECN)—who is a certified registered nurse (RN)—offers alternatives health care options to callers with non-life-threatening medical concerns based on sound, medical protocols.