Quality Assurance Units are constantly under a time crunch to deliver case reviews, identify areas of improvement for individual Emergency Dispatchers, and maintain a high standard of service across the Emergency Communications Center. AQUA 7 Ascent makes case review more efficient. AQUA helps ED-Qs create a strengths-based feedback system for Emergency Dispatchers, building a culture of improvement that raises the quality of service across the board.
What’s not to love? I have my sequences here, my additional info, can see what the calltaker was seeing, Standards right in AQUA taking me directly to the section I manually looked up…going to make my job much more efficient!!! I can’t tell you how much I appreciate the fluidity of Aqua, especially when doing DLS instructions. I simply open the DLS Instructions, then check the boxes as I’m listening to the call.
There is consistency through the case review in AQUA 7 with the radial buttons, each PDI and PAI are listed out. Not only does it make it easier for the Q (can you say no math?!) but it is very specific in the feedback for the calltaker, including the order. Having the Standards integrated in is nice, too, as it allows the Q to copy and paste instead of retyping them. And the enhancements to the Scoring Standards are so welcome. We finally have specific standards that address ProQA, eliminating some of the areas that have been debated among our Qs for a long time. AQUA 7 and Scoring Standards 10 ROCK!
AQUA 7 Ascent now has IAED Standards 10 and all needed tools embedded in the software, and, for the first time, AQUA tracks correct Emergency Dispatcher actions as well as errors made. AQUA 7 Ascent now provides data that can be used to improve system performance, both of Emergency Dispatchers and the tools they use.
AQUA is one piece of the larger quality improvement ecosystem within the Priority Dispatch System. Explore the other products that help improve the performance of your Emergency Communications Center.
The only Emergency Dispatch software that uses the IAED protocols.
Ease the burden placed on your ED-Qs by letting our experts handle case reviews for you.
Build a culture of quality improvement that raises the quality of service across your entire organization with the world's most widely used QA tool for Emergency Dispatch.
Offer Emergency Dispatchers on-demand training using AI-powered call simulations.
Monitor your agency’s performance in real-time, from anywhere.
See how AQUA can take your QA to the next level.
AQUA is quality assurance and quality improvement software designed to automate the entire Emergency Dispatch case review process. It assists agencies in tasks ranging from data entry to compliance scoring, record keeping, reporting, and more.
AQUA is a stand-alone software, with no outside materials needed, making case review simpler. It has ProQA sequences embedded, so ED-Qs can see all the questions, answers, and instructions paths, making case review quicker. The Academy’s requirements reduce the number of cases that need to be reviewed in most agencies, lightening the load on ED-Qs.
AQUA fully integrates with ProQA, with ProQA sequences and additional information embedded into AQUA for easy, complete access to all the information ED-Qs need to review cases. Performance Standards 10 is also embedded, combining medical, fire, and police into a simplified standard for ease of use.
AQUA emphasizes the importance of measuring performance accurately and consistently in quality assurance and quality improvement programs. AQUA helps maintain accurate records of Emergency Dispatcher performance and can significantly reduce case review time through its ProQA data import feature.