Welcome to a New Era of Case Review and Quality Management

Simplicity, Performance, Positivity

AQUA 7 Ascent case review software now has Standards 10 and all needed tools embedded in the software, and, for the first time, AQUA tracks correct emergency dispatcher actions as well as errors made. AQUA 7 Ascent now provides data that can be used to improve system performance, both of  emergency dispatchers and the tools they use.

HOW WILL AQUA 7 Ascent POTENTIALLY BENEFIT MY CENTER?

MORE POSITIVITY in the call center with a focus on improving performance, rather than on deviations

LESS TIME ON TASK with a more streamlined case review process for Emergency Dispatch Quality Assurance Reviewers (ED-Qs) and less case review required due to research

INCREASED JOB SATISFACTION and less turnover of emergency dispatchers who now receive credit for correct and exemplary actions, plus feedback on areas to improve

STEADIER IMPROVEMENT as agency leaders, ED-Qs, and emergency dispatchers use data to create and implement quality improvement (QI) strategies

HOW WILL AQUA 7 Ascent POTENTIALLY BENEFIT MY CENTER?

AQUA 7 Ascent is a stand-alone software, with no outside materials needed.

ProQA sequences are embedded so ED-Qs can see all the questions, answers, and instructions paths.

The Academy’s requirements reduce the number of cases that need to be reviewed in most agencies.

User-defined reports allow agencies to dig deeper into specific areas of system performance.

Performance Standards 10 is embedded, combining medical, fire, and police into one simplified standard.

ProQA Additional Information is also embedded, enabling ED-Qs to see all available Rules, Axioms, and Definitions.

ED-Qs look for exemplary calls that can be given exemplary status, which provides further incentive for emergency dispatchers.

Deviations are automatically calculated in the software based on selections made in Pre-Arrival or Post-Dispatch Instructions.

WHAT’S IN AQUA 7 Ascent FOR ME?

Agency Leaders Focus more on QI for your center, improving the system rather than focusing on dispatcher mistakes.

ED-Qs Review cases more efficiently (and fewer cases overall) and build a more positive relationship with center leaders and emergency dispatchers.

Emergency Dispatchers Feel valued for correct actions on calls, have more job satisfaction, and be motivated to improve with strength-based feedback.

Data Sheet

Video

Brochure

See It In Action

Minimum System Requirements

Processor: Intel or AMD Dual Core or higher
RAM: 4 GB (highly recommend 8 GB or more)
OS: Windows® 7 or Windows® 10
Disk space: 1 GB
Other: 10/100/1000 Mbps network card
Screen Resolution: 1440 x 900 (absolute minimum 1024 x 768)

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