Quality Control — Know what’s happening in your communication center with a customizable review system. Interfaces with Priority Dispatch’s ProQA calltaking software for reports made easy.

Discover AQUA


4 Reasons AQUA is a Great Match to ProQA

Process Review Automation

It automates the emergency dispatch case review process.

Faster Reviews

It helps an agency achieve Accredited Center of Excellence (ACE) status

QA Assistance

It assists the communication center’s quality assurance (QA) personnel in data entry, compliance scoring, record keeping, reporting, and more

Minimizes Risk

It is a powerful tool that helps you minimize risk by tracking and documenting calltaker performance, feedback, and training

Data Sheet



Getting Started

Client Services

Benefits of AQUA

  • In today’s world, public safety agencies simply must have a quality assurance (QA) program that measures, analyzes, and protects them from liability lawsuits and ensures that their residents receive the safest and most effective dispatch service
  • Pinpoints specific training needs and liability risks, and helps you document continuous improvement efforts
  • Gives you a powerful tool that helps you meet set standards and communication center goals with minimal commitments of time and personnel
  • Significantly reduces the time to review cases
  • Includes on-site intensive, hands-on technical training for dispatchers, managers, and QA personnel
  • Measure and document the quality of service your agency is providing and also track your level of compliance with International Academies of Emergency Dispatch (IAED) standards
  • Includes outstanding 24/7 software support service that’s provided with all Priority Dispatch Corp. (PDC) software products

Minimum System Requirements

Processor: Intel or AMD
RAM: 2 GB (recommended 4 GB or more)
OS: Windows 7 or newer
Disk space: 20 MB