We’re open but working remotely due to COVID-19. Reach us at 1-800-363-9127 (USA/Canada), 1-801-363-9127 (International), your contact’s direct number, or our website contact form.

AQUA Data Sheet

AQUA quality assurance/quality improvement software from Priority Dispatch Corp. (PDC) automates the entire emergency dispatch case review process. It assists agencies in everything from data entry, to compliance scoring, to record keeping, to reporting, and more. With the power of AQUA, you can measure and document the quality of service that your calltakers/dispatchers are providing to callers while also evaluating your agency’s level of compliance to International Academies of Emergency Dispatch (IAED) standards.

AQUA works seamlessly with ProQA, the world’s premier protocol-based calltaking software. Certification training is available for communication center staff, software specialists, and emergency dispatch quality assurance staff (ED-Qs).

Complete Control — AQUA’s powerful statistical formulas crunch your communication center’s raw operational data and present the information to you in easy-to-understand tables, charts, and reports. Monitoring trends in calltaker performance is simple, so you can reward superior performance and course correct when necessary. AQUA stores information in an electronic database so accessing and saving strategically important records is effortless. With AQUA, you’re always on top of your center’s performance management.

Improved Efficiency — Measuring performance accurately and consistently is an essential part of any successful quality assurance/quality improvement program. The ability to obtain this information quickly is a must in today’s fast-paced world. AQUA helps you maintain accurate records of calltaker performance based on criteria that is applied consistently from calltaker to calltaker, from shift to shift, and from center to center. AQUA also helps you review cases faster. In some cases, centers have reported that AQUA’s ProQA data import feature has cut case review time in half.

Quality Assurance — In today’s world, public safety agencies simply must have a quality assurance/quality improvement program that measures, analyzes, and helps them improve, protects them from liability lawsuits, and ensures that their citizens are receiving the safest and best possible dispatch service. AQUA’s Incident Performance Report details each case and the calltaker’s compliance to protocol during the call. Individual/Shift/Agency Performance Reports give you a clear understanding of your agency’s compliance to protocol and help you precisely tailor your center’s continuing dispatch education (CDE) training.

NOTE: An agency must be a current medical Accredited Center of Excellence (ACE) to use the Emergency Communication Nurse System (ECNS) and LowCode.


Minimum System Requirements

Processor: Intel or AMD Dual Core or higher
RAM: 4 GB (highly recommend 8 GB or more)
OS: Windows® 7 or Windows® 10
Disk space: 1 GB
Other: 10/100/1000 Mbs network card
Screen Resolution: 1440 x 900 (absolute minimum 1024 x 768)