Replace Role-Play with True-to-Life Simulations

Let AI prepare your Emergency Dispatchers for real calls with a more complete training ecosystem.

The "Flight Simulator" Training Tool For Emergency Dispatchers

Just like pilots spend hours on a flight simulator before they climb into the cockpit, AI SkillLab gives your calltakers and Emergency Dispatchers the chance to hone their skills using low-stakes but true-to-life simulations, accelerating their mastery over their skills and insulating callers from the risks of being aided by someone with a lack of real-world experience. AI SkillLab runs in a browser, giving trainees access to training from wherever is most convenient. Once opened, trainees have access to every scenario in the AI SkillLab library. Training Coordinators can assign specific trainings to trainees to shore up problem areas or address weaknesses.

Get your trainers' time back and reduce expensive role-play by leveraging AI simulations in your training.

The Quality Improvement Ecosystem

AI SkillLab is one piece of the larger quality improvement ecosystem within the Priority Dispatch System. Explore the other products that help improve the performance of your Emergency Communications Center.

The only Emergency Dispatch software that uses the IAED protocols.

Ease the burden placed on your ED-Qs by letting our experts handle case reviews for you.

Build a culture of quality improvement across your entire organization.

Offer Emergency Dispatchers on-demand training using AI-powered call simulations.

Monitor your agency’s performance in real-time, from anywhere.

AI SkillLab is the Better Way to Train

Minimize Expensive Role-Play

With AI SkillLab, Emergency Dispatchers can practice speaking in real-time with a simulated caller to both learn how to process calls within ProQA Paramount and hone skills gained only through repetition. AI SkillLab reduces the need for trainers and other key staff to be present for role-play, letting them focus their time on more pressing duties.

A True-to-Life Experience

Because AI SkillLab uses AI voice technology to speak and respond to the calltaker or Emergency Dispatcher, each simulation feels true to life and mirrors what real calls feel like when on console. Where role-play can become rote and hollow, AI SkillLab keeps the trainee engaged, alert, and learning.

Easily Repeat High-Acuity Scenarios

AI SkillLab makes it easier to practice the hardest calls your calltakers and Emergency Dispatchers will ever deal with. The simulated scenarios in AI SkillLab, make it simple for trainees to practice even the rarest call types until they feel confident in bringing that knowledge and muscle memory to the console.

Better Insights for Targeted Training

AI SkillLab gathers data from every simulated call to make it simple for Training Coordinators to quickly review performance and provide feedback. This helps them more quickly understand areas of strength, areas of concern, and how to shape future training. Training Coordinators can assign specific scenarios to trainees to help them overcome problem areas.

Using the call simulator training AI has truly been a game changer in creating operational readiness for our academy students moving to live calltaking. I have seen trainees start in AI SkillLab with hands shaking and voices quivering to going to their communications training officers as confident as ever. Our trainees are now clearing training sometimes weeks earlier than they ever did and beginning their shifts with a higher than average “newbie” skill level.

Hattie Strickland, Senior Program Coordinator Fire Rescue, Emergency Dispatch Communications, Hillsborough County, Tampa, FL

See AI SkillLab in Action

We’ll show you how the latest in AI can make training your Emergency Dispatchers easier and more realistic than ever before.

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Questions? We Have Answers.

Will this replace trainers?

AI SkillLab isn’t coming for your trainers’ jobs. Its software is designed to be used in concert with other training efforts. It simply helps your trainers focus on what they’re best at and offload the time-intensive process of role-playing calls.

Does AI SkillLab count as Continuing Dispatch Education?

Because AI SkillLab is IAED-approved, its simulated calls count as Continuing Dispatch Education. Time spent with AI SkillLab can help your Emergency Dispatchers recertify every two years.

How is AI SkillLab different from role-playing with a supervisor?

The biggest differences in role-playing with a supervisor or other member of your team and role-playing with AI SkillLab are time and variety. AI SkillLab saves the precious time of your supervisors and trainers, freeing them up to do more of what they’re best at. Because AI SkillLab has so many different situations available, it offers a variety that no single team could ever provide in a role-play, making your Emergency Dispatchers more prepared for anything that might come their way.

Why should I change the way I’ve trained my team for years?

Simply put, AI SkillLab saves you time and money, supercharges your training efforts by making them more flexible and robust, and gets your trainees up to speed faster than the way it’s been done in the past. With AI scoring each individual call, you’ll also have a more complete look at how your trainees are doing, call-by-call, as they gain experience.