REAL-TIME ProQA DATA ANALYSIS IN PARTNERSHIP WITH FIRSTWATCH

All the Data You Need, Wherever You Are

Academy Analytics gives you the freedom to monitor your center’s ProQA performance in real-time, from anywhere. Its interface lets you create specific dashboards for your team members that highlight just the data they need to see. Academy Analytics can instantly identify outlier cases for review, show you when there's an increase in aborted or overridden calls, and even help your teams manage stress by showing helpful trends that can aid in scheduling and balancing your workload.

Use Academy Analytics to aggregate the data you need to coach your team to reach optimal performance, reduce burnout, and increase the number of positive calls your center fields.

View your ProQA dashboards and analytics from any web-connected device.

Instructor female explaining call center data

The best version of your center starts here

Academy Analytics helps you catch problems before they happen, fix ongoing issues, and create a higher level of excellence at every level of your Emergency Communications Center.

Near Real-Time Data Monitoring

The Academy Analytics dashboard delivers your team’s current ProQA performance data directly to your phone, computer, center monitors, or any web-connected device. You define key areas to track and filter, and Academy Analytics delivers the data at a glance.

Multiple Dashboard Views

Track what you want to track. Multiple dashboard views let each supervisor and center manager see the data they want to see at a glance, helping them get the big picture and identify areas of excellence and areas that need improvement.

Quicker Intervention When Things Go Wrong

With the Academy Analytics dashboard bringing you near real-time data, you can more quickly see and intervene with aborted or overridden calls, giving your supervisors more agility than previously possible.

Increased Job Satisfaction For Your Team

Because staffing decisions will be driven by near real-time data, a more balanced workload can be achieved for your Emergency Dispatchers. Focused, data-driven coaching can improve individual employee performance.

A Partnership 20 Years in the Making

Academy Analytics by FirstWatch is the result of a collaboration between FirstWatch and the International Academies of Emergency Dispatch (IAED) to provide near-real-time web-based dashboards and analytics for ProQA users, while also enabling ground-breaking research by the IAED.

FirstWatch has been partners with the IAED and Priority Dispatch since 2002, and we have monitored more than 23 million ProQA calls, via Academy Analytics, in real time for our customers since then. Now, agencies using ProQA can benefit from near-real-time analytics quickly and easily by adding Academy Analytics to their ProQA system.

Visit IAED

FirstWatch is a 25 years strong, public safety software company whose 70+ team members have over 350 years of public safety experience and another 300+ years of public safety software experience. We help 911 Agencies, Law Enforcement, EMS Systems, Fire Departments, and Public Health transform raw data into meaningful information in real time. We have monitored over 350 million 911, ProQA, CAD, ePCR, and RMS records in real time, and add more than 100,000 new records to that total each day. Our 500+ customer partners serve over one-third of the population of the U.S. and Canada.

We’re all about doing the right things for the right reasons, for our customers, their patients, the citizens they serve—and each other.

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The Quality Improvement Ecosystem

Academy Analytics is one piece of the larger quality improvement ecosystem within the Priority Dispatch System. Explore the other products that help improve the performance of your emergency communications center.

The only Emergency Dispatch software that uses the IAED protocols.

Ease the burden placed on your ED-Qs by letting our experts handle case reviews for you.

Build a culture of quality improvement across your entire organization.

Offer Emergency Dispatchers on-demand training using AI-powered call simulations.

Monitor your agency’s performance in real-time, from anywhere.

See Academy Analytics in Action

Let us show you exactly how Academy Analytics lets you monitor your agency’s performance in real-time, from anywhere.

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