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We're thrilled to announce the release of FPDS® v8.0 with ProQA® v5.1.1.51. FPDS v8.0 is a tremendous jump in the evolution of fire response, a landmark update that equips your agency with protocols designed to address the emerging threats your Emergency Dispatchers encounter every day.

In response to the alarming rise in mental health distress calls to 911 – specifically suicide calls – the International Academies of Emergency Dispatch® (IAED™) and Priority Dispatch® are pleased to announce the release of Protocol 41: Caller in Crisis (1st Party Only) with the ProQA® v5.1.1.50 Maintenance Release.

Earlier this week, GM’s OnStar Emergency Advisors completed training and certification in emergency Police and Fire Protocols according to the exacting standards of the International Academies of Emergency Dispatch® (IAED™).