The Priority Dispatch System Makes Your First Response The Best Response
The most powerful, proven Emergency Dispatch system.
Decades of Knowledge At Every Emergency Dispatcher's Fingertips
A successful emergency response begins with effective, efficient dispatch. The Priority Dispatch System (PDS) gives Emergency Dispatchers a proven structured Emergency Dispatch methodology to quickly field calls and calmly direct resources no matter what is unfolding on the other end of the line. Drawing on time-tested, scientifically validated protocols alongside world-class training, certification, and quality assurance, PDS is the bedrock for safe, fast, and effective emergency response for agencies across the globe.
Medical Priority Dispatch System
The system that helps you answer every medical emergency call with confidence.
Explore MPDS
Fire Priority Dispatch System
Maximize resource utility and effectively respond to any number of fire, backcountry, and natural disaster scenarios.
Explore FPDS
Police Priority Dispatch System
Keep your officers and community safe with the world’s most comprehensive and flexible police dispatch protocol.
Explore PPDS
Emergency Communication Nurse System
Give callers with low-acuity medical concerns the instructions and care they deserve.
Explore ECNS
Raising the standard for Emergency Dispatch and response since 1978.
The Comprehensive Components of the PDS
Emergency Dispatch Protocols
Developed over decades and routinely updated by the International Academies of Emergency Dispatch (IAED), the protocols at the heart of the Priority Dispatch System are the globally recognized standard for efficient, effective Emergency Dispatch.
ProQA Paramount – Emergency Dispatching Software
The exclusive software solution that uses the IAED® Emergency Dispatch protocols, ProQA Paramount helps any Emergency Dispatcher field calls with speed and accuracy.
Emergency Dispatcher Training
Whether they’re new on the headset or a seasoned pro, we train Emergency Dispatchers to successfully use the Priority Dispatch System and start your chain of response with confidence.
Emergency Dispatcher Certification And Recertification
Keep your Emergency Communications Center an the forefront of emergency response best practices with IAED-approved certification courses.
Performance Standards
Structured Emergency Dispatch protocols give your entire Emergency Communications Center a documented standard of quality and service for QA to consistently evaluate and validate Emergency Dispatcher performance.
Quality Management
Take a more active role in the ongoing improvement of your Emergency Dispatch center with robust quality assurance tools that let you evaluate the performance of individual Emergency Dispatchers and your agency as a whole.
Continuing Dispatch Education
Keep up with the latest innovations in Emergency Dispatch with ongoing education journals, forums, and complete curriculums.
Local Configuration
We help set up your Emergency Communications Center for success. During our rigorous implementation process, we configure the protocols to fit your jurisdiction’s unique needs and resources.
Proposals For Change
The Priority Dispatch System is a constantly evolving system with tools for jurisdictions to submit suggested changes to protocols. Those changes are reviewed by Emergency Dispatch and public safety experts and implemented where appropriate.
Agency Accreditation
High-performing agencies can earn the Accredited Center of Excellence designation, signaling to their community that they are performing at the highest standard of care.
Community surveys show confidence levels have risen. People always comment on the professionalism, complaints have reduced, turnover has reduced. We didn't realize the residual positive effects [the Priority Dispatch System] was going to have for our community, dispatch centers, and actual telecommunicators.
Randy Seals, Assistant Chief of Police, City of Hampton, Hampton, VA
If you're thinking about making a change, go to a center that is actually using the protocol and have them show you their data. Because what we perceive to be the problem or what we perceive is a longer call processing time than is actually happening in the protocol are two different things. I can pull a report today that shows from opening a case to sending on an Echo response is 30 seconds or less 90% of the time.
Nancy J. Lockhart, Fire Operations Chief Certified EMD, St Joseph County 911, Mishawaka, IN
Myths we had heard were that the system would 'take away our ability to do what we knew was right' and 'you'll be prescribed exactly how responses will happen.' Instead, Priority Dispatch and the IAED led us through setting each response according to what our chiefs knew would work for our community.
Sonny Saxton, Executive Director, Charlottesville-UVA-Albemarle County ECC, Charlottesville, VA
Helpful Resources To Get Up to Speed on the Priority Dispatch System
The DNA of Dispatch
Explore the reasons for a unified Medical Dispatch Protocol.
Protocols vs Guidelines
Here's what you need to consider when choosing a Medical Dispatch Program.
The Unified Protocol
Explore the theory and maintenance of a commonly organized protocol system.
