The original structured Emergency Dispatch system
The scope of our work
For nearly 50 years, Priority Dispatch has been making an impact on Emergency Dispatch worldwide. The Priority Dispatch System is a structured Emergency Dispatch system that relies on protocols developed and researched by the International Academies of Emergency Dispatch, an organization responsible for setting the standards that tens of thousands of Emergency Dispatchers worldwide recognize and honor.
What that means for you is an ever-evolving system that provides the best care possible for your community, the best information possible for your First Responders, and the best user experience for your Emergency Dispatchers, while also offering the highest level of indemnity in the industry. The Priority Dispatch System makes a program of total quality management possible and helps you create a standards-maintaining and improvement process through its systematic approach.
We invented structured Emergency Dispatch in 1978 and have been perfecting it ever since.
Decades of Emergency Dispatch and response expertise, at your service
Every Emergency Communications Center is on a mission to provide efficient, consistent, high-quality care. The Priority Dispatch System (PDS) helps them achieve exactly that, using an interconnected network of three companies working together to design scientifically-validated protocols that bring efficient, consistent care to every caller.
To date, the Priority Dispatch System has handled hundreds of millions of emergency calls.
Latest News
Realizing AI’s Potential While Respecting Intellectual Property Rights
Like most everyone else in this field, we are intrigued and encouraged by the potential of Artificial Intelligence (AI) and related technologies to enhance emergency dispatch, and by extension public safety overall.
18 Jun. 2025
See MorePPDS v7.1.59 (4/17/2025) released with ProQA v5.1.1.52 Maintenance Release.
We're pleased to be releasing a new version of the IAED's Police Protocols, PPDS® v7.1.59 (4/17/2025), with this ProQA v5.1.1.52 Maintenance Release. PPDS v7.1 includes extensive updates for suicidal calls and crisis team and alternative response criteria.
11 Jun. 2025
See MorePriority Dispatch Launches AQUA® 8 Infinity
Priority Dispatch® is proud to announce the official release of AQUA® 8 Infinity, the newest version of its industry-leading case review software.
The Invisible Heroes of the Fujian Provincial Emergency Center
See how the Medical Priority Dispatch System is making a difference for the Fujian Provincial Emergency Center in Fuzhou, China.
22 Mar. 2025
See MorePriority Dispatch Partners with USDOT as an Ally in Action to Improve Roadway Safety
Priority Dispatch® is proud to partner with the U.S. Department of Transportation (USDOT) as an Ally in Action supporting the National Roadway Safety Strategy (NRSS) Call to Action campaign. This collaboration underscores Priority Dispatch’s commitment to reducing roadway fatalities and improving safety for all American drivers.
6 Feb. 2025
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