For nearly 50 years, Priority Dispatch has been making an impact on Emergency Dispatch worldwide. The Priority Dispatch System is a structured Emergency Dispatch system that relies on protocols developed and researched by the International Academies of Emergency Dispatch, an organization responsible for setting the standards that tens of thousands of Emergency Dispatchers worldwide recognize and honor.
What that means for you is an ever-evolving system that provides the best care possible for your community, the best information possible for your First Responders, and the best user experience for your Emergency Dispatchers, while also offering the highest level of indemnity in the industry. The Priority Dispatch System makes a program of total quality management possible and helps you create a standards-maintaining and improvement process through its systematic approach.
Every Emergency Communications Center is on a mission to provide efficient, consistent, high-quality care. The Priority Dispatch System (PDS) helps them achieve exactly that, using an interconnected network of three companies working together to design scientifically-validated protocols that bring efficient, consistent care to every caller.
In response to the alarming rise in mental health distress calls to 911 – specifically suicide calls – the International Academies of Emergency Dispatch® (IAED™) and Priority Dispatch® are pleased to announce the release of Protocol 41: Caller in Crisis (1st Party Only) with the ProQA® v5.1.1.50 Maintenance Release.
We have looked to the world’s experts and real data to make sure Emergency Dispatchers are always prepared for these most challenging situations. When presented with a Caller in Crisis, this Protocol and training provides the Emergency Dispatcher with specific calming and control techniques to work through a host of behaviors often presented during the call. In addition, when faced with an imminent suicide threat patient, the Emergency Dispatcher will use specific pre-arrival instructions to reduce the risk of serious injury or death – while making the scene safer for responders.
7 Jun. 2024
See MoreA staple course of the International Academies of Emergency Dispatch has made its way to Calhan High School in the Pikes Peak BOCES District.
19 Mar. 2024
See MoreFor decades, Emergency Medical Dispatchers completed standard CPR training every two years to maintain their certification. However, this changed in April 2022 when the International Academies of Emergency Dispatch® (IAED™) launched a first-of-its-kind, Dispatcher-Directed CPR (DD-CPR) course.
13 Mar. 2024
See MorePriority Dispatch® and the International Academies of Emergency Dispatch® are pleased to present AQUA® v7.1.1.5, with important updates to enhance your case review process.
30 Nov. 2023
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