Announcing Partnership with Infinity CCS

I hope you can use this press release as inspiration for a potential article on how Priority Dispatch and Infinity CCS are bringing best-in-class call-taking software to more centers through a cloud-based solution. It could fit nicely into any story on public safety, emergency communications, and technology.

There’s plenty of information to share on the subject matter, so don’t hesitate to reach out with any questions.

FOR IMMEDIATE RELEASE

Contact:

Wendy Christensen

541-280-7172

Wendy.christensen@prioritydispatch.net

Priority Dispatch and Infinity CCS Sign Joint Venture to Modernize the Emergency Services and Public Safety Markets

Salt Lake City, Utah - Priority Dispatch® is pleased to announce our partnership with Infinity CCS, a leading contact center and emergency services technology organization, to bring the best-in-class call-taking software to more centers through a cloud-based solution. Our new product, ProQA Discovery, is now part of the Priority Dispatch System, recognized globally as the standard of care for emergency call-taking, and was created in cooperation with Infinity, a leading call intelligence provider. This cloud-based dispatch solution helps modernize emergency dispatch call-taking—bringing flexibility, innovation, and performance to communities of every size.

“This collaboration directly aligns with our mission of 35+ years, ‘to lead the creation of meaningful change in public safety and health,’” says Ron McDaniel, Priority Dispatch’s president.“ Infinity is a key leader in callintelligence and technology and was a natural partner as we set our sights on this new generation of ProQA.”

ProQA Discovery represents the new software element of the Priority Dispatch System which is now able to be deployed and maintained 100% virtually, including implementation, training, and quality assurance. “This cloud solution will make it possible for even small communities to have access to the highest standard of care when they dial emergency services,” stated Geoff Land, CEO of Infinity. “We see enormous potential in our partnership with Priority Dispatch to bring positive innovations to the emergency services and public safety markets.”

About Priority Dispatch

Priority Dispatch™ is the world leader in providing research-based protocol solutions to emergency call centers in medical, fire, police, and nurse triage disciplines. For over 35 years, EMS and 911 agencies have used the Medical Priority Dispatch SystemTM (MPDS®), first with cardsets and now in ProQA software. Our solutions have been time-tested across hundreds of millions of calls and serve communities in thousands of agencies around the world in 25 languages and 54 countries. Get to know us at prioritydispatch.net.

About Infinity

Infinity is the leading provider of call center and business efficiency technology. Our call intelligence software has been at the heart of critical operations for contact centers and global organizations for over 20 years. Our technology, personnel and expertise have been tried and tested in the most demanding of domestic and emergency call taking environments. Infinity empowers companies to transform customer experience, make data driven decisions and boost sales productivity. Our technology integrates seamlessly with organizations’ existing solutions to streamline processes and productivity. Our strong track record in producing innovative software solutions that allow our customers to work faster, more efficiently and more flexibly is evidenced by our longstanding relationships with clients and partners across 3 continents and 15 countries. Find out more at infinityccs.com.

###

Sincerely,

Wendy Christensen

Product Marketing and Communications Manager

Priority Dispatch, 110 South Regent Street, Suite 500, Salt Lake City, UT 84111, United States, 8003639127