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Medical Transfer Protocol Suite

Patient Transfer—Optimized

Are you fielding a large number of patient transfer calls? Medical Transfer Protocol Suite (MTPSTM) streamlines the patient transfer process, guiding emergency dispatchers to identify the best transport vehicle, equipment, personnel and facility based on the patient’s condition. When responders receive the right information from the start they can optimize their resources and send the right help. And because MTPS is the only transfer product where billing codes can be confirmed at dispatch, it enhances return on investment for transfer providers.

What are the Transfer Protocols?

Protocol 45: Specialized Unscheduled Up-Care Transports: Used when a patient is transported to a higher, more acute level of care
Protocol 46: Scheduled Interfacility Transfers (Routine): Used when a patient is routinely transported to another facility with a similar level of care
Protocol 47: Mental Health Transfers: Used when a patient with diagnosis or symptoms of mental illness is transported to a medical or support facility

Our resources are being used much more efficiently, and MTPS is also increasing our bottom line simply because the correct billing code is confirmed at dispatch.

What are the benefits of MTPS?

  • ENHANCED ROI with ICD codes confirmed at dispatch
  • BETTER INFORMATION and better care for the patient
  • LESS FRUSTRATION and more trust between agencies, responders and providers
  • LESS TIME ON TASK with more efficient transfer calls and responses
  • QUESTIONS best suited for healthcare professionals
These protocols are a great tool for EMS services that are responsible for 911 and non-emergency responses. We’re able to gather more relevant patient information since the patient is already being cared for in a medical setting. One of the biggest pluses is the ability for the agency to determine what logistical questions are relevant for them.
Bryon Schultz
Communications Quality Improvement Supervisor
Emergency Medical Services Authority, Eastern Division
As our internal departments and Medical Director looked at different sections of the protocol and set up, all of them wanted something different. We went over all aspects of the protocol in multiple meetings with each department and in DRC/DSC. The protocol was diverse enough so we could tailor it to our needs.
Ronald R Shiner
Communication Manager
Sumter County, Florida, East Region
Yes we did have some pushback about how many questions are asked and at times still do. However with newish ICD 10’s and billing being so difficult, knowing what type of service to send and in what mode is vital. All stake holders have become understanding over time.
Ronald R Shiner
Communication Manager
Sumter County, Florida, East Region
I’ve seen a huge improvement with the consistency of information between call-takers, better documentation on what type of service is needed ( BLS, ALS, CCP, CCT), and in what mode (non-emergent or emergency). MTPS has also assisted with the second time billing cycle in validating why a certain type of service was sent based on the callers’ answers to the protocol questions.
Ronald R Shiner
Communication Manager
Sumter County, Florida, East Region


Agency Leaders

Leaders manage resources better and earn trust from responders and community care facilities.

Care Facility Staff

Staff answers fewer questions faster (to get back to the patient) and receives needed resources.

Emergency Dispatchers

Dispatchers work more confidently, asking the right questions and sending the right resources.

Ambulance Providers

Providers benefit from better resource allocation, happier responders, and enhanced reimbursement.

We’re working with our contracted facilities more smoothly, and they’re reporting it has made such a difference to receive the right resources for every transfer.

Key Features of MTPS

ALS, BLS, Critical Care, and Neonatal teams can be deployed

Local control with agency-selectable logistical questions, equipment, medications, facilities, and personnel

The ONLY transfer dispatch product that allows ICD Codes to be attached to dispatch codes

Handles Up-Care, Routine, and Mental Health Transfers