We’re open but working remotely due to COVID-19. Reach us at 1-800-363-9127 (USA/Canada), 1-801-363-9127 (International), your contact’s direct number, or our website contact form.

Litigation and Adverse Incidents in Emergency Dispatching


Risk Management for Emergency Dispatch—What’s Your Liability?

A new study published in The Annals of Emergency Dispatch and Response identifies the most common issues cited in lawsuits over the last four decades against 911 agencies. Are these issues putting you at risk?

If your agency ever experiences these issues, you could be at risk:

  • Callers having to call more than once to get an actionable response sent (most common issue named in lawsuits).
  • Complaints about delayed dispatch or response from callers (second most common issue).
  • Complaints about customer service issues or mishandled calls.
  • Emergency dispatchers failing to provide Pre-Arrival or Post-Dispatch Instructions.

If you’ve experienced any of these issues, this new study is for you—Litigation and Adverse Incidents in Emergency Dispatching*. The International Academies of Emergency Dispatch® recently published the study reviewing 911 cases from the past 40 years. They found that these 911 legal cases outline a clear and enforceable standard of care that agencies have followed to successfully avoid litigation. They also found that ignorance of the standard is no defense.

Does your agency follow the established standard? Download your copy of the Litigation Brief and read the full study to make sure you’re protected.

Unsure about your risk or need help assessing your level of care?

Call (800) 363-9127 and ask for your Regional Account Representative. Your Rep can connect you with a Risk Prevention Specialist to help evaluate and raise the standard of care and practice for your emergency response center.