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Better information for a better, safer response

Just the facts, right when you need them

When you’re racing towards a scene, there are crucial pieces of information you need to be prepared to do your job effectively: Is the scene safe? Who or what is waiting for me there? Am I being properly updated as the scene evolves? Who else is en route?

The Priority Dispatch System brings a level of consistency and predictability to your Emergency Communication Center – providing you with essential information to respond to any given situation, delivered as efficiently as possible, regardless of who is on the headset.

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Get the right response to the right place, safely

Consistent, Precise Information From Every Call

Unstructured Emergency Dispatch often results in a pile of information that you need to sift through while speeding toward a scene. By using a protocol-based Emergency Dispatch system, you share a common, consistent set of information with dispatch across every call, so you know what to expect every time.

A Tiered Response System That Saves Resources

We work with your Emergency Communications Center and First Responders to build configurations that determine what resources get dispatched to each type of call. You can be confident that you’re responding to calls that need your particular expertise, not dealing with situations outside your lane.

Scene Safety Comes First

Ensuring you don’t enter an unpredictable situation is our highest priority. Questions are ordered to promote scene safety first, followed by other essential information. Emergency Dispatchers instruct callers with Post-Dispatch and Pre-Arrival Instructions so they have a clear sense of what to expect when you arrive.

See How We Help First Responders

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Questions First Responders typically ask us:

What information will I get that I’m not already getting?

Protocols cut down on time-wasting questions that yield unnecessary information. You’ll receive the essential information you need presented in a logical order as it’s received, so you can begin work immediately when you arrive at the scene. This frees you to do what you do best – rescuing lives and property, upholding the law, or providing life-saving aid.

Will protocols slow done the time to dispatch?

The Priority Dispatch System cuts down on Emergency Dispatchers fishing for irrelevant, time-wasting information. Following the protocols will get you the right resources faster and give you only the most essential information while en route, saving time while keeping you and callers safe. The latest data obtained from our data center states that the average time to dispatch for those incidents where life is immediately at risk is 57 seconds, with the highest acuity calls being dispatched in 29 seconds.

How does the system prioritize my safety?

The protocols are built to establish scene safety first before dispatching resources. From there, callers are given Post-Dispatch and Pre-Arrival Instructions to secure the scene as much as possible so it is safe when you arrive.

Will this change the way I engage with dispatch over the radio?

Yes, for the better! No longer will a good or bad day be dictated by a given Emergency Dispatcher's quirks or bad habits. By standardizing the decision-making process at dispatch, you’ll receive clear, concise, predictable information with every call, no matter who is on duty.

How is this system different from what dispatch is doing now?

Currently, Emergency Dispatchers may give you information in any variety of ways. You’re at the mercy of what they deem essential, often requiring you to follow up or go into a situation without all the facts. The protocols at the heart of the Priority Dispatch system are proven to give you the most important information, in a common sense order, so you can focus on playing your part in the chain of response. It’s a system used by more agencies than any other approach, meaning it’s been tested over millions of calls all over the world.

Ready to Learn More?

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