When everyone is counting on you, count on us

You’re here for a reason, and it’s not to buy a piece of software

Maybe you’ve been given a mandate to improve response times and more efficiently dispatch First Responders across your town or city. Maybe you’ve moved into a new position and you’re looking to make a positive impact on your chain of response. Or maybe there’s been an incident that’s left your center exposed to legal risk.

Whatever the reason, these issues won’t be solved by a simple piece of software.

What you’re looking for is a partner to help create culture change. That partner should help you configure a response plan based on your specific needs, establish standards of care and practice, improve quality management practices, train and certify Emergency Dispatchers to process calls quickly and accurately, build trust with First Responders, and provide reporting and insights up the chain of command. We’re that partner.

A difference at every level

Confident, Consistent Emergency Dispatchers

Priority Dispatch gives both new and seasoned Emergency Dispatchers the tools and training to provide consistent, high-quality service to every caller. Following a protocol-based system improves retention and ensures that Emergency Dispatchers dispense accurate, life-saving information to responders on their way to the scene.

A Safer, More Trusting Community

Priority Dispatch helps you earn the trust of your community with every call. By using the best practice standards at the heart of Priority Dispatch, you can ensure Emergency Dispatchers offer the same standard of care on every call, no matter who takes it.

Improved Performance Across the Center

The Priority Dispatch System has been proven time and again to significantly limit errors – and liability – resulting in the best possible response. It allows you to build a quality management program based on established performance standards to ensure compliance and consistency.

More Detailed Data and Reporting

Priority Dispatch is committed to helping you continually prove your agency’s value – from your peers along the chain of response to the people approving your budget. Get at-a-glance team performance stats, instantly identify cases to review, and share out custom reports to highlight improvements.

See the Difference Priority Dispatch Makes

Helpful Resources to Get Up to Speed on the Priority Dispatch System

a female dispatcher in a dispatch center

The Priority Dispatch System

Find out how the most advanced structured solution for Emergency Dispatch works.

ProQA Info Sheet

Learn how ProQA's Emergency Dispatch software can create excellence for your team.

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Questions Emergency Communications Center Leaders typically ask us:

Won’t protocols make my Emergency Dispatchers too robotic?

Having a protocol in place is the best way to get all your Emergency Dispatchers on the same page, applying the best practices to every call. We give your team the tools and training needed to offer compassionate, consistent, efficient care – all while improving retention and reducing stress for Emergency Dispatchers.

Can I customize the system to the unique needs of my agency?

Priority Dispatched is the most user-changed system in the industry. We work with you through an extensive implementation process to help configure and customize to your agency’s needs. We also welcome proposals for system-wide changes that would benefit everyone using The Priority Dispatch System.

How long does it take to implement?

We’re committed to making this partnership stick. That’s why we offer the most comprehensive implementation plan in the industry. We work directly with you to get sign-off from key stakeholders, train Emergency Dispatchers, and customize your system to best serve your community. Depending on the size of your agency, the implementation process can take about 12 months.

How much does it cost?

Our system is trusted by agencies of all sizes. We price based on the number of seats, so no matter the size of the community in your care, we’re here to help you find a solution to best serve it.

Ready to Learn More?

Reach out to us to see exactly how the PDS can benefit your Emergency Communications Center.

Request a Demo