Guest host Bobby Benton discusses Dispatching Cold Calls for Law Enforcement with Priority Dispatch Corp.'s Chief of Implementations, Jason Barbour, and Police Protocol expert, Mark Von Behren. They go over best practices for defining and dispatching cold calls and give examples from agencies around the US.

20 Aug. 2024

Meridith invites Gary Galasso and Chris Bradford to discuss agency accreditation—and what to do after your center achieves ACE (Accredited Center of Excellence) status with the IAED.

6 Aug. 2024

Guest host Bobby Benton invites Mark Von Behren to tell you exactly what you need to know about utilizing OMEGA Determinants (non-emergency response modes) in Police Dispatch.

23 Jul. 2024

Meridith invites Hailee Beatty and Denali McKinney to explain the right way to use vouchers to schedule courses with Priority Dispatch Corp. Courses cover everything from becoming an Emergency Telecommunicator, training as an Emergency Dispatcher for Medical, Fire, or Police, to software-specific courses that cover ProQA, AQUA, and more.

9 Jul. 2024

Meredith invites Allen Siorek and Jason Barbour to discuss getting your Emergency Communications Center staff to buy in and get on board with your direction as a leader. They talk about experiences they've had, best practices, and what doesn't work.

25 Jun. 2024

Guest host Bobby Benton invites Dave Warner, Jason Barbour, and Mark Von Behren (all seasoned and retired law enforcement officers with decades of experience) to explain what we mean when we refer to industry standards in Emergency Police Dispatching. They discuss the various standards-setting organizations active today, then discuss what those standards mean for Emergency Communications Centers today.

11 Jun. 2024