Blog

A Public Safety Answering Point (PSAP) is the first point of contact for 911 calls. When someone dials 911, their call is routed to the nearest PSAP, where trained emergency dispatchers assess the situation and coordinate the appropriate response.

14 Feb. 2025

To keep emergency call centers functioning at their best, it’s important to follow a few best practices, which include everything from following structured protocols to providing stress relief opportunities for your Emergency Dispatchers.

14 Feb. 2025

A positive relationship between an Emergency Communications Center and the law enforcement community for which it dispatches shouldn’t be a big ask. Both parties are working hard and sacrificing for the people they serve and their goals are the same: keep their people safe and minimize the bad things that can happen.

19 Sep. 2024