Support Products

Priority Dispatch Corp.’s (PDC) Support Products supplement its flagship software products, ProQA and AQUA. Whether it’s providing on-the-go case determinant codes to first responders in the form of the MobileFRG app, or providing backup cardsets and Quality Assurance (QA) Guides, PDC’s Support Products have you covered when it comes to emergency dispatch communications.


Designed as a backup resource for agencies for instances when ProQA calltaking software may be temporarily unavailable, Cardsets allow communication centers to seamlessly continue to take and dispatch emergency calls. The 18-inch by 10-inch flip file format puts the Medical, Fire, and Police protocols at the fingertips of dispatchers from Case Entry and Key Questioning on through Pre-Arrival and Post Dispatch Instruction.

Mobile Field Responder Guide (MobileFRG)

The Mobile Field Responder Guide (MobileFRG) puts code response interpretation into the palm of your hand/smartphone. Available to field responders through their licensed agencies for both the iPhone through the Apple Store and for Android phones at Google Play. MobileFRG assists responders by interpreting the dispatch code into a full text description. For example, with the MPDS, 10-D-1 transmitted over the radio from the dispatcher to the responder becomes ”Chest Pain, DELTA-level, Not alert” through the MobileFRG.


Field Responder Guides

The printed Field Responder Guide provides Determinant Code interpretation reference for field use during response and for completing incident reports. This spiral-bound 5-inch by 3-inch flipbook has a water/tear-proof cover and convenient incident tabs.

QA Guides

The QA Guide,7 ½-inches by 5 ¾-inches in size, is a spiral bound, handheld, full-color version of the cardset that provides communication supervisors, managers, and QA officers with easy access to the protocols. Essential for case review and dispatch performance evaluation, it is the perfect companion for AQUA case review software.

Special Procedures Briefing

This lesson discusses the use of ECHO-level Determinants. Specifically, the lesson helps you: (1) understand the purpose of ECHO-level Determinants, (2) follow correct principles of ECHO Determinant Practice, (3) provide appropriate Case Entry and Post-Dispatch Instructions, and (4) select appropriate ECHO Determinant Codes. The lesson concludes with a comprehensive discussion of the Medical Priority Dispatch System (MPDS) and Automatic External Defibrillator (AED) Support Protocol.

SEND CD and Send Cards set of 100

The SEND Special Procedures Briefing has been designed to teach police officers and police dispatchers how to use the SEND Protocol to request EMS support. It’s also designed to be used by EMDs as a supplement to the Emergency Medical Dispatch (EMD) Advancement Series. EMDs who complete this lesson can receive 30 minutes of CDE credit toward recertification.

The SEND Card (Secondary Emergency Notification of Dispatch) ensures that law enforcement and other public safety agencies will always provide the essential information needed by medical dispatchers responding to an EMS request. Sized for convenience, it easily fits in a wallet or shirt pocket. Also available is the SEND training CD-ROM session for more individualized instruction on the use of the “Medical Miranda” card. This is a must for quality assurance and CDE training personnel.

Principles of Emergency Medical Dispatch textbook

“Principles of Emergency Medical Dispatch,” by Dr. Jeff J. Clawson, Kate Boyd Dernocoeur, and Cynthia Murray, defines the practice of safe and effective emergency dispatch in today’s dispatch environment. With 27 years of experience since the first edition was published, the fifth edition Medical Priority Dispatch System (MPDS v13.0) addresses the increasing complexity of modern dispatch by providing more information, a broader, more global perspective, and increased focus on total quality management.

NOTE: Available to certified EMDs and other Academy members only