13 Jun. 2024
This initial ProQA v5.1.1.50 release, excluding Protocol 41 and all associated materials, is for users of all languages supported by the IAED.
In response to the alarming rise in mental health distress calls to 911 – specifically suicide calls – the International Academies of Emergency Dispatch® (IAED™) and Priority Dispatch® are pleased to announce the release of Protocol 41: Caller in Crisis (1st Party Only) with the ProQA® v5.1.1.50 Maintenance Release.
Dr. Clawson and former Fire Chief Brian Dale want to thank you for expressing your need for this protocol and assure you we’ve looked to the world’s experts and real data while developing this special, unique protocol and training. Read on for more information, and you can also download the Protocol 41: Caller in Crisis (1st Party Only) info sheet.
Protocol 41: Caller in Crisis (1st Party Only) and the accompanying specialized training were developed by the IAED to help manage the influx of suicide risk and ideation calls to emergency communication centers, while supporting and improving the mental well-being of Emergency Dispatchers themselves. This protocol and training are the first and only in the industry to address first-person callers with suicide risk and ideation.
Register now for the specialized 4-hour training for Protocol 41: Caller in Crisis (1st Party Only) and turn on this critical protocol in MPDS.
Just click below, and be sure to bookmark the site! After 90 days the site will prompt you to request again. We’ll continually update the site with any additional software releases within your 90-day access period.
Click below to request access to the Priority Dispatch Software Access SharePoint. You’ll be given access for 90 days and won’t need to request again during that time!
For help updating your software, please contact Software Support at 866-777-3911 or email software.support@prioritydispatch.net.
Required XLerator Release
If your agency is on AQUA v7.1.1.1 or higher, no XLerator upgrades are needed.
If your agency is on AQUA v7.1.1.0 or older, the following XLerator Server upgrades are mandatory for this release:
CRITICAL: XLerator Server and AQUA upgrades must be done in conjunction with each other, as older versions of AQUA are not compatible with newer versions of XLerator.
Required ProQA Paramount Release:
Agencies should be on the current release of ProQA Paramount v5.1.1.50 to ensure the best compatibility with AQUA.
Global
Blue operator questions have been added to trauma protocols to identify specific body areas for responders so they will be better prepared to assist patients on scene.
Protocol 17: Falls
Significant revisions have been made regarding falls caused by fainting, near fainting, or dizziness, and these changes are accommodated on Protocol 17 without shunting to Protocol 31. Suffixes for patient weight and length of time on the ground have been added.
Protocol 41: Caller in Crisis (1st Party Only) & Protocol V: Separate/Distance from Means of Suicide
These two protocols have been added to address callers who are experiencing various kinds of mental health crises, including both suicidal and non-suicidal callers. An additional license and training are required for all EMDs before use.
Protocols F & M: Childbirth – Delivery & Protocol G: Miscarriage
Pre-Arrival Instructions have been significantly revised to reflect the current standard of care for these patients, with changes made to fundal massage instructions, and additional focus on maternal positioning and keeping the baby and mother warm.
Global
Short Answer Text related to reported hazardous materials on scene has been modified to improve clarity.
Protocol 61: HAZMAT & PROTOCOL 62: High Angle Rescue
ProQA Medical can be launched via the Discipline Launcher when specific answer choices are selected on these protocols.
Protocol D: USAR/Vehicle and Other Hazards
The clarifier for the question “Can the trunk be opened remotely (phone app, etc.)?” has been updated.
Global
For 1st and 2nd party callers, if the suspect is reported as detained or not known (never seen), the Key Question “Are you or anyone else in danger right now?” will be skipped.
Protocol 108: Bomb Found/Suspicious Package (Letter, Item)/Product Contamination
Multiple Key Questions on this protocol are now Jurisdictionally Approved Questions, and a PDI has been changed to a Jurisdictionally Approved Instruction.
Protocol 123: Missing/Runaway/Found Person
The Key Question “How old is the person?” has been replaced with “Ø Select if the person is Adult or Juvenile.” and will now be asked after “I need to get the person’s description...”.
Protocol 135: Weapons/Firearms
A new Rule 6 has been added: “Acts of brandishing a weapon in anger or a threatening manner during the commission of a threat, assault, or disturbance should not be coded a WEAPON INCIDENT.”
With anxiety and depression at all-time highs, we’re so happy to place Protocol 41: Caller in Crisis (1st Party Only) and its training in your hands to help support the mental well-being of your Emergency Dispatchers while they provide the best possible care to patient callers.
Thank you for all that you do – every day!
Sincerely,
International Academies of Emergency Dispatch and Priority Dispatch Corp.