Your job is unpredictable, dispatch shouldn't be

A Good Response Begins Before You Turn Out

Any time fire equipment rolls out of the station toward a call, it brings risk to your crew and disruption to the community. To keep everyone safe, you have to be confident you’re sending the right resources to any call that comes in and that your crews understand what’s waiting for them when they reach the scene.

The Priority Dispatch System brings consistency and predictability to your response methodology – providing fire rescue crews with detailed information, delivered as efficiently as possible, regardless of who is on the headset.

The most robust, flexible Emergency Fire Dispatch system

The Right Information at the Right Time

Unstructured Emergency Dispatch often results in incomplete information that leaves fire crews unprepared for what they’ll encounter at the scene. By using a protocol-based Emergency Dispatch system, Emergency Dispatchers and responders share a common, consistent set of information – the chief complaint, location, vehicle or structure type, hazardous conditions at the scene, etc. – across every call.

Local Control of Your Response Configuration

No two departments are alike. There are differences in resources, priorities, and politics that come into play. During implementation, we work with department leadership to determine what situations require which resources. Together, we make sure you can serve your community best with what you have at your disposal.

Scene Safety Comes First

Our highest priority is ensuring your team has the right information to respond to a scene effectively and safely, regardless of what’s waiting on the other end. Questions establish scene safety first, followed by other essential information.

Make Your Fleet Last Longer

The Fire Priority Dispatch System reduces the misuse of your emergency vehicles, decreasing the likelihood of accidents or other vehicle problems. Agencies using FPDS tend to have longer fleet life than those that don't.

See How We Support Fire Rescue Services

Helpful Resources to Get Up to Speed on the Priority Dispatch System

The Fire Priority Dispatch System

Find out why FPDS is the most widely-used and most robust EFD system in the world.

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ProQA Info Sheet

Learn how ProQA's Emergency Dispatch software can create excellence for your team.

Agency Accreditation

See what benefits await those top-of-industry centers who achieve ACE status.

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Questions Fire Administrators typically ask us:

What impact will this have on our response capabilities?

A fast response doesn’t mean much if you’re sending the wrong equipment. We work with you before implementation to set guidelines that maximize resource utility. From there, Emergency Dispatchers always know who to send when a call comes in.

Will protocols slow down the time to dispatch?

The Priority Dispatch System cuts down on Emergency Dispatchers fishing for irrelevant, time-wasting information. When following the protocols, the right resources can be sent faster, giving responders essential information while en route, saving valuable time and keeping crews safer while they work. The latest data obtained from our data center states that the average time to dispatch for those incidents where life is immediately at risk is 57 seconds, with the highest acuity calls being dispatched in 29 seconds.

What information will fire crews get that they aren’t already getting?

Protocols cut down on time-wasting questions that yield unnecessary information. Your team can expect to get more complete descriptions of the status of the scene, while callers will get Post-Dispatch and Pre-Arrival Instructions to improve the safety of the scene for your crews.

What input will I have in how the system is set up?

Every implementation incorporates the input of key stakeholders to provide the best service with the resources available. We work with you on a thorough implementation plan, setting up your Emergency Communications Center to triage calls according to your agency-defined response policy.

Ready to Learn More?

Reach out to us to see exactly how the FPDS can benefit your team.

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