What do you do when one of your staff just isn't getting it? What if it's the whole Comm Center? There are plenty of reasons why your center might have gotten off the protocol path—the question is, how do you get back on it?
Join Meridith, Gary Galasso, and Jose Rodriguez for an in-depth look at the issue and some tried and true suggestions to get through it.
Guest host Bobby Benton invites Protocol Expert Darren Judd to discuss how Advanced SEND streamlines dispatch processes for officers on the scene. They give examples and go into details regarding a change to the SEND process that deals with the concept of Excited Delirium.
17 Sep. 2024
Meridith invites Gary Galasso and Chris Bradford to help her explain what the Emergency Rule is, when it should go into effect, when it shouldn't be used, and tips and tricks for making sure it's being used properly.
3 Sep. 2024
Guest host Bobby Benton discusses Dispatching Cold Calls for Law Enforcement with Priority Dispatch Corp.'s Chief of Implementations, Jason Barbour, and Police Protocol expert, Mark Von Behren. They go over best practices for defining and dispatching cold calls and give examples from agencies around the US.
20 Aug. 2024