Let your officers' experience count for more

Advanced SEND gives your officers an express lane to dispatch.

What is Advanced SEND?

Advanced SEND is a new, significant evolution of the SEND process that is now included in the protocol-based ProQA software. Designed to help answer calls for medical assistance from police – local law enforcement, sheriff, state police, highway patrol, security, military police or federal agents – the Advanced SEND protocol guides Emergency Dispatchers to more efficiently and effectively evaluate and record a reporting officer’s on-scene assessment, and send the most appropriate resources to them.

Advanced SEND trusts police officers at-scene to recognize serious vs. minor injuries, uncontrollable hemorrhage, and the obvious, to them, necessity of a lights-and–siren EMS response.

Show your officers the trust their experience has earned

Advanced SEND empowers Emergency Dispatchers to get the right response based on your officers' expertise.

Increase Trust Through Communication

Create increased trust as Emergency Dispatchers and officers become jointly trained in Protocol 38. Research shows this training leads to better communication.

Optimize Your Resources

Relying on the officer's on-scene evaluation, only the truly necessary resources will be sent to aid the scene.

Less Time on Task

Emergency Dispatchers and scene officers can spend less time on task, since required key information can be obtained and entered easily in the software and relayed immediately.

Increased Safety and Less Liability

Because more accurate information is sent and consistently recorded, fewer lights-and-siren responses are needed, increasing safety and lowering liability.

Advanced SEND places warranted trust in police to help manage emergency medical resources more efficiently.

What’s in it for me?

Law Enforcement Officers

Officers will feel more trusted and benefit from shorter, structured calls.

Agency Leaders

Optimized resources with only necessary resources being sent, based on the officer’s on-scene evaluation.

Emergency Dispatchers

Emergency Dispatchers will be able to work more efficiently and have better relationships with officers.

At-Risk Community

The community benefits from increased safety and, ultimately, better care.

How Will Advanced SEND Work In My Center?

Let us show you how you can use Advanced SEND to create better relationships and build trust with the officers in your community.