Training Data Sheet

Priority Dispatch Corp. (PDC) offers an array of professional course options for all your communication center’s needs, from dispatch certification and quality assurance training in the protocols, to technical software support training for ProQA and AQUA, to a specialized, four-hour Active Assailant course.

Certification Courses

  • Emergency Medical Dispatcher (EMD)
  • Emergency Fire Dispatcher (EFD)
  • Emergency Police Dispatcher (EPD)
  • Emergency Communication Nurse (ECN)
  • Emergency Dispatch Quality Assurance (ED-Q)
  • Emergency Telecommunicator (ETC)
  • Emergency Telecommunicator-Instructor (ETC-I)

Software Courses

  • ProQA
  • AQUA
  • System Administration

Specialty Courses

  • Active Assailant (Shooter) Course
  • Myth Busters Course
  • High-Performance EMD Course

CERTIFICATION COURSES

Emergency Medical Dispatch (EMD) Course (3-day)

  • Advanced EMD Certification
  • EMD Quality Assurance
  • EMD Mentor Certification

Course includes: International Academy of Emergency Medical Dispatch (IAEMD) certification, EMD course manual, Advanced EMD lesson on CD-ROM, “Principles of EMD” textbook, embossed diploma, membership card, uniform patch, 2-year subscription to the Journal of Emergency Dispatch, and window sticker

Who should attend?

EMS dispatchers, calltakers, EMD supervisors, QA/QI personnel, and medical directors

Benefits of the EMD Course

  • Improve quality of service to caller/patient
  • Correctly identify Chief Complaints
  • Maximize local resources
  • Improve scene safety
  • Provide effective Dispatch Life Support (DLS)
  • Learn Compressions-Only CPR
  • Provide crucial PAIs
  • Safely prioritize calls
  • Acquire national certification

Emergency Fire Dispatch (EFD) Course (3-day)

  • EFD Certification
  • EFD Quality Assurance

Course includes: International Academy of Emergency Fire Dispatch (IAEFD) certification, EFD course manual, embossed diploma, membership card, 2-year subscription to the Journal of Emergency Dispatch, and window sticker 

Who should attend? 

Fire dispatchers, calltakers, EFD supervisors, and QA/QI personnel

Benefits of the EFD Course 

  • Improve quality of service to the caller
  • Correctly identify Chief Complaints
  • Maximize local resources
  • Improve scene safety
  • Provide effective Dispatch Life Support (DLS)
  • Safely prioritize calls
  • Acquire national certification

Emergency Police Dispatch (EPD) Course (3-day) 

  • EPD Certification
  • EPD Quality Assurance

Course includes: International Academy of Emergency Police Dispatch (IAEPD) certification, EPD course manual, embossed diploma, membership card, 2-year subscription to the Journal of Emergency Dispatch, and window sticker

Who should attend?

  • Law enforcement dispatchers, calltakers, EPD supervisors, and QA/QI personnel

Benefits of the EPD Course

  • Improve quality of service to caller
  • Correctly identify Chief Complaints
  • Maximize local resources
  • Improve scene safety for callers and responders
  • Standardize descriptions provided to responders
  • Provide effective Dispatch Life Support (DLS)
  • Improve chance of suspect apprehension
  • Acquire national certification

* EPD certification is version specific, so please confirm with your supervisor which PPDS version your agency is currently using.

Emergency Communication Nurse (ECN) Course (4-day) 

The ECN Course is a 4-day training program that provides hands-on expertise in the Emergency Communication Nurse  System (ECNS) and its associated LowCode software. Each candidate is tested and must pass the exam with 80 percent or higher. Candidates must also complete the Continuing Dispatch Education (CDE) Online disc on OMEGA codes. Recertification is required every two years.

Prerequisites: Student must be a licensed registered nurse (RN) with a professional background in acute care and be EMD certified.

Course includes: an ECN course manual, a CDE OMEGA codes disc, PowerPoint-assisted instruction, and hands-on training using ECNS’ LowCode software

Benefits of the ECN Course

  • Provide patients with the most appropriate care for their condition in a timely fashion
  • Improve continuity of patient care
  • Connect patients to appropriate providers and care facilities
  • Provide for more efficient use of EMS resources at substantial cost savings 

Emergency Dispatch Quality Assurance (ED-Q) Course (2-day) 

  • Emergency Medical Dispatch Quality Assurance (EMD-Q) Course
  • Emergency Fire Dispatch Quality Assurance (EFD-Q) Course
  • Emergency Police Dispatch Quality Assurance (EPD-Q) Course
  • Emergency Communication Nurse Quality Assurance (ECN-Q) Course

This 16-hour course will help you understand the quality improvement process, from setting standards and evaluating performance to analyzing data. Good quality improvement doesn’t need to be expensive or tedious. You will receive the latest tools and techniques for managing quality while keeping it on time and within budget.

Course includes: ED-Q course manual, IAED course review standards; IAED EMD/EFD/EPD/ECN case evaluation record; IAED EMD/EFD/EPD/ECN QA Guide; and IAED certification

Who should attend?

Emergency dispatch supervisors; QA/QI personnel; and Medical Control, Fire, Police, and ECN administration personnel

Benefits of the ED-Q Courses

  • Produce identifiable, defendable standards of care and service
  • Identify performance problems and training issues
  • Reduce risk of liability by improving compliance
  • Predict resource needs and emergency dispatcher behavior
  • Produce reliable, credible, and consistent quality improvement
  • Create useful feedback and management reports
  • Get you started on the path to Accredited Center of Excellence (ACE) status

Emergency Telecommunicator (ETC) Courses

  • Emergency Telecommunicator (ETC) Course
  • Emergency Telecommunicator Instructor (ETC-I) Course

ETC Course includes: ETC certification, IAED membership, and a 2-year subscription to the Journal of Emergency Dispatch

ETC-I Course includes: ETC Instructor certification, IAED membership, ETC Instructor Kit, Academy presentation and instructor notes, and a 2-year subscription to the Journal of Emergency Dispatch

Who should attend?

Communication center trainers and managers, community college instructors, telecommunications instructors, and dispatch supervisors

Benefits of ETC-I

  • Improve personal training skills and abilities
  • Become familiar with ETC course content
  • Understand ETC course standards
  • Recognize how to incorporate local policies
  • Learn IAED processes
  • Gain certification for your students through IAED

SOFTWARE COURSES

ProQA Software Course (4-hour)

  • ProQA Certification

On-site technical training for ProQA dispatch software provides intensive hands-on experience for dispatchers, managers, and QI officers.

NOTE: Software training is scheduled at the time ProQA is purchased.

AQUA Software Course (1-day)

  • AQUA Certification

On-site technical training for AQUA dispatch software provides intensive hands-on experience for dispatchers, managers, and QI officers.

NOTE: Software training is scheduled at the time AQUA is purchased. 

 System Administration Course (1-day)

  • System Administrator Certification 

Do you have an expert on staff that can optimize all the programs running on your systems for maximum success? We can help with that. The System Administration Course for ProQA and AQUA software is designed for IT and Operations personnel and will help you efficiently get the most out of our software. Our software specialist will guide your staff through installation, configuration, reports, security settings, and maintenance of ProQA and AQUA so that when they’ve completed the course, you’ll have your own in-house expert.

SPECIALTY COURSES 

Active Assailant (Shooter) Course (1-day)

This four-hour course gives 911 dispatchers/calltakers an in-depth understanding of how to use the IAED Active Assailant (Shooter) Protocol to gather crucial information and rapidly deploy responders. This Protocol is available to all law enforcement, medical, and fire communication centers regardless of Academy membership or use of the Priority Dispatch System. Course includes a manual and scenario drills.

Police Priority Dispatch System (PPDS) Protocol 136 helps dispatchers/calltakers rapidly move through preeminent questions to collect crucial safety and logistical information for responders from those on scene including:

  • Number of assailants
  • Description of weapons involved and if body armor or a bulletproof vest is being worn by the shooter(s)
  • If the shooter(s) was carrying anything (this could indicate explosives)
  • Location of shooter(s) and/or where shots are being fired from
  • Number of people injured, the severity, and their location
  • Number of people trapped at the scene and their location

Protocol 136 also prepares dispatchers/calltakers to give a “zero-minute” response through the use of expert-written step-by-step Pre-Arrival Instructions (PAIs), based on the situation at the scene, to help victims maintain their safety until officers and paramedics arrive to help.

Course includes: Course manual and scenario drills

Myth Busters Course (2-hour)

The Myth Busters Course dispels prevailing inaccuracies surrounding the Priority Dispatch Protocols—misrepresentations that may have prevented your communication center from adopting the protocols.

Popular Priority Dispatch System (PDS) Myths

  1. The system is too rigid.
  2. Obvious questions must be asked.
  3. The Academy dictates response modes.
  4. The PDS is three different systems.
  5. The protocols take too much time and increase “time to dispatch.”
  6. Using the protocols requires additional staffing.
  7. You can’t make changes to the protocol questions.
  8. The courses are too difficult to schedule.
  9. ACE is too difficult to achieve.
  10. Agencies can’t have their own instructor.

High-Performance EMD Course (4-hour)

This course assists new and current users of the Medical Priority Dispatch System (MPDS) to use the Protocol to its full extent. It provides a broad overview of the Medical Protocol and how your agency can maximize the benefits of its features.

Topics include:

  • How the MPDS can help identify Acute Coronary Syndrome (ACS)
  • Certain MPDS codes that are common in STEMI (ST Elevation Myocardial Infarction) patients
  • Early administration of aspirin
  • How the MPDS can help identify stroke patients
  • The Stroke Diagnostic and Pre-alerts