ADVANCED SEND PROTOCOL

Trust the Officer

WHAT IS ADVANCED SEND?

Advanced SEND is a new, significant evolution of the SEND process that is now included in the protocol-based ProQA software. Designed to help answer calls for medical assistance from police— local law enforcement, sheriff, state police, highway patrol, security, military police or federal agents— the Advanced SEND protocol guides emergency dispatchers to more efficiently and effectively evaluate and record a reporting officer’s on-scene assessment, and send the most appropriate resources to them.

Advanced SEND trusts police officers at-scene to recognize serious vs. minor injuries, uncontrollable hemorrhage, and the obvious, to them, necessity of a lights-and–siren EMS response.

HOW CAN ADVANCED SEND BENEFIT MY CENTER AND COMMUNITY?

INCREASED TRUST as emergency dispatchers and officers become jointly trained for Protocol 38 use, leading to better communication, as research has shown.

LESS TIME ON TASK for emergency dispatchers and scene officers, since required key information can be obtained and entered easily in the software and relayed immediately.

OPTIMIZED RESOURCES with only necessary resources being sent, based on the officer’s on-scene evaluation.

INCREASED SAFETY and LESS LIABILITY because more accurate information is sent—and consistently recorded—potentially resulting in fewer lights-and- siren responses.

 

KEY FEATURES

Advanced SEND places warranted trust in police to help manage emergency medical resources more efficiently.

  • Advanced SEND is now integrated fully into ProQA.
  • Excited Delirium has its own determinant code in Advanced SEND.
  • Complete control with programmable, locally-defined responses to all the new police-oriented spectrum of 22 Determinant Descriptor codes in Protocol 38.

WHAT’S IN IT FOR ME?

POLICE OFFICERS
Officers will feel more trusted and benefit from shorter, structured calls.

EMERGENCY DISPATCHERS
Emergency dispatchers will be able to work more efficiently and have better relationships with officers.

AGENCY LEADERS
Leaders can manage resources better and earn trust from officers and the community.

AT-RISK COMMUNITY
The community benefits from increased safety and, ultimately, better care.