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Contact Kris Berg
(800) 960-6236 ext. 116

SALT LAKE CITY—May 12, 2014—Priority Dispatch Corp. (PDC) has released an updated version of the Police Priority Dispatch System™ (PPDS®), which features the most updated police dispatching guidelines from the International Academies of Emergency Dispatch® (IAED). The added features benefit emergency dispatch calltakers, responders, and the public with the objective to improve the speed and accuracy of the caller interrogation process. PPDS v4.2 is available only in ProQA® Paramount software.

Behind the scenes of PPDS v4.2

PPDS version 4.2 is the result of changes, enabling greatest success both in the communication center and in the field. These changes help decrease dispatching times, increase accuracy and efficiency, and enhance the user’s experience. 

These improvements largely began as feedback provided by PPDS users through the submission of Proposal for Change forms, which were rated, reviewed, and voted on by the IAED’s Police Council of Standards. Combined with current research and field expertise, the proposed changes were weighed before their selection to incorporate into protocol.

PDC’s software development team then went to work adapting the new features into ProQA Paramount, PDC’s protocol software for communication centers. Following a beta test, version 4.2 was finalized and is now available. 

“Several elements have been refined and more terms defined, all in an effort to get the relevant details with far fewer questions,” said Dave Warner, police consultant with PDC, who helped draft the changes and organize beta testing.

Results—PPDS v4.2 features 

PPDS v4.2 includes several protocol changes that will generally make interrogations for dispatchers processing several types of emergencies—including minor traffic accidents and those requiring descriptions of suspects at the crime scene—more succinct. Several changes to definitions and Determinant Codes have been made to protocols involving animals, public disturbances, vehicular crashes, and weapons-involved incidents.

Version 4.2 highlights include:

The suspect’s descriptive essentials template has been rearranged to more accurately collect information most commonly known to callers.

A major update of Protocol 131: Traffic/Transportation Incident (Crash) reduces the number of Key Questions by categorizing incidents into either Low Mechanism or High Mechanism and tailoring the interrogation to match either situation.

Changes to Protocol 105: Animal and Protocol 113: Disturbance/Nuisance also reflect the goal of eliminating unnecessary caller interrogation based on the sub-chief complaint chosen, and providing a more sensible Key Question pathway.

A Key Question to Protocol 135: Weapons/Firearms, “Have shots been fired?,” has been revised with two new sub-questions designed to gather more information if the caller has heard shots but didn’t see who fired them.

For more information or to watch an online streaming demonstration of PPDS ProQA software, visit  http://prioritydispatch.net or call 800-363-9127. To learn more about the IAED, visit http://www.emergencydispatch.org or call 800-960-6236.