National Q is a service provided by Priority Dispatch Corp. (PDC) that gives you immediate support for implementing an effective, structured quality assurance (QA) program. It includes case review, quality assurance, and accreditation services backed and supported by the International Academies of Emergency Dispatch (IAED) using certified Emergency Dispatch Quality Improvement (ED-Q) faculty.
Why National Q?
Three Reasons National Q Can Be a Lifesaver for Your Agency
QA review of agency calls with unbiased and objective feedback from certified ED-Qs to validate accuracy and compliance with International Academies of Emergency Dispatch (IAED) protocol standards
Keep budget costs down by eliminating the need to hire additional staff
Supports the achievement of Accredited Center of Excellence (ACE) status by the agency
Benefits of National Q
- Keep budget costs down by eliminating the need to hire additional staff
- Decreases your liability
- Levels the playing field for Priority Dispatch Corp. (PDC) licensed communication centers
- Enhances your Continuing Dispatch Education (CDE) program
- Avoid internal conflicts and improve staff retention