Myth Busters

Since 1979, the Medical Priority Dispatch System (MPDS) has helped communication centers everywhere more effectively and efficiently respond to medical emergencies. Through ProQA software, and with the Fire Priority Dispatch System (FPDS) and Police Priority Dispatch System (PPDS) in tandem with the MPDS, calltakers and dispatchers have immediate access to step-by-step guides to address virtually any emergency situation.

Still, there are prevailing myths surrounding the Priority Dispatch System—myths that may have prevented your communication center from adopting the protocols. These can easily be explained and corrected.

Myth Busters Quiz

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false

The system is too rigid.

Sorry it’s not true

The system is not rigid.

The system allows for verbal modifications when speaking with the caller. The calltaker may modify statements or questions when there are safety issues (“Are you in danger?”); when making a customer service statement (“I know you are upset right now, but I need you to calm down in order to help your husband.”); when clarifying vague statements (“Are you able to be more specific?”); when giving Post-Dispatch Instructions (PDIs, read in a materially identical manner); when making grammatical substitutions (“How old is your mother?” vs. “How old is the patient?”); or when the caller doesn’t understand the question as stated.

true

false

Obvious questions must be asked.

Sorry it’s not true

Previously answered questions can be skipped.

When a caller volunteers clear information, the dispatcher does not have to ask for that information when a question requesting the information is presented.

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false

The Academy dictates response modes.

Sorry it’s not true

Local administrators dictate response modes.

All response decisions are made by local administration.

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false

The PDS is three different systems.

Sorry it’s not true

The PDS is one system.

The Priority Dispatch System is a unified calltaking system.

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false

The protocols take too much time and “increase time to dispatch.”

Sorry it’s not true

The protocols are quick.

With the PDS, dispatch points are offered early during high-level incidents, “gaps” are alleviated, and ProQA information is gathered into CAD, alleviating the need to type notes. Critical instructions are delivered promptly and efficiently. The protocols can also be analyzed, and time elements are simple to quantify.

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false

Using the protocols requires additional staffing.

Sorry it’s not true

The protocols can reduce staffing.

The PDS can actually reduce the amount of resources needed on an incident through triage and prioritization of incidents.

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false

You can’t make changes to the protocol questions.

Sorry it’s not true

The protocols change.

Agencies can submit Proposals for Change (PFCs) to the Academy regarding protocol content. Urgent PFCs are addressed by the Academy immediately. Software updates can be made quickly in response to critical PFCs.

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false

The courses are too difficult to schedule.

Sorry it’s not true

Our courses are available for registration 24/7 on the website.

Courses can be scheduled online via the Online Booking Tool and online recertification is now available. You can also register for courses by phone Monday–Friday 8 a.m. to 5 p.m. Mountain Time (MT). Online registration for recertification courses is also available 24/7.

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false

ACE is too difficult to achieve.

Sorry it’s not true

There are many resources available to guide agencies step-by-step to achieve Accredited Center of Excellence (ACE) status.

Seminars, online tutorials, personal assistance from PDC and Academy staff, and pre-developed templates and timeline documents can walk you through the process to achieve International Academies of Emergency Dispatch (IAED) accreditation.

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false

Agencies can’t have their own instructor.

Sorry it’s not true

Agencies CAN have their own instructor.

In-house instructors are encouraged by PDC and the Academy. An in-house instructor has in-depth knowledge of the Protocols and is a valuable resource for your communication center.

 

Every concern you have about using the PDS can easily be resolved. Once you understand how the PDS actually works, you and your communication center staff will be better equipped to maximize the benefits of the PDS and use it to its full potential.

For more information on how you can host a Myth Busters Course in your center or find one in your area, please contact your Regional Account Executive at 800-363-9127 or email info@prioritydispatch.net.