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Kris Berg  
800-960-6236, Ext. 116

SALT LAKE CITY—The International Academies of Emergency Dispatch® (IAED™) is pleased to announce the creation of two new organizational entities to accompany its Board of Accreditation.           

The Emergency Dispatch Quality Improvement Specialist (ED-Q™) Council of Standards will be responsible for the ongoing refinement of the Emergency Dispatch Quality Assurance/Quality Improvement programs. Similarly, the ED-Q Board of Curriculum will develop instructional materials ensuring the Academy standards comply with positions published by other Academy standard-setting groups.

“The formation of both the Q Council and Q Curriculum Board will provide essential oversight for one of the most critical components of the Priority Dispatch® protocol systems, that of effective quality improvement.” said Carlynn Page, IAED Associate Director.

The IAED is a non-profit standard-setting organization promoting safe and effective emergency dispatch services worldwide. Comprised of three allied Academies for medical, fire, and police dispatching, the IAED supports first responder-related research, unified protocol application, legislation for 9-1-1 emergency call center regulation, and strengthening the emergency dispatch community through education, certification, and accreditation.

Brian Dale will chair the ED-Q Council of Standards while Deanna Mateo-Mih will serve as chair of the ED-Q Board of Curriculum. Dale has offered 15 years of dedicated service as chair of the IAED Board of Accreditation.

Jerry Overton has been selected to be the new Chair of the Board of Accreditation.

Dale has served with the Salt Lake City Fire Department in Salt Lake City, Utah, for more than 25 years and is currently deputy chief of its Administrative Services Bureau.

Mateo-Mih is a 27-year public safety veteran with several agencies, and has served as a dispatcher, EMS instructor, tri-discipline ED-Q master instructor, IAED regional consultant, and Priority Dispatch Corp.™ software instructor.

Overton has extensive EMS experience, including as executive director of the Richmond Ambulance Authority in Richmond, Va., and similar positions with the Metropolitan Ambulance Service Trust (MAST) and Kansas City EMS.