The most trusted Emergency Dispatch software in the world
ProQA Paramount is the only solution that delivers the IAED’s evidence-based protocols.
Take Emergency Dispatch to the Next Level
ProQA is the exclusive software provider of the gold-standard protocols developed by International Academies of Emergency Dispatch. This time-tested decision support tool helps Emergency Dispatchers efficiently gather information, dispatch resources, provide Post-Dispatch and Pre-Arrival Instructions, and even guide callers through life-critical instructions in a consistent manner, no matter who is taking the call.
ProQA features an intuitive, adaptive panel interface that gives Emergency Dispatchers specific, scripted caller interrogations to quickly identify the Chief Complaint and dispatch a response – often in less than a minute.
As the engine for the Police, Fire, and Medical systems, ProQA helps you provide a high-quality, consistent level of service to your community day in and day out.
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Learn How Other Agencies Use ProQA
ProQA Paramount is used by over 4,000 Emergency Communications Centers worldwide – from massive cities to rural towns and everywhere in between.
The Ultimate Decision Support Tool
ProQA Paramount is designed to make Emergency Dispatch as efficient as possible, whether you're a veteran Emergency Dispatcher or fielding your first call. ProQA intelligently analyzes the information gathered by the Emergency Dispatcher to help them arrive at the correct dispatch code.
Echo Dispatch
Life-threatening emergencies can have no delays. ProQA allows you to dispatch First Responders immediately from case entry and collect more information while they are en route.
Additional Information
ProQA displays contextual, specific hints, instructions, or information about the case to Emergency Dispatchers.
Post-Dispatch Instructions Completion
Check off Post-Dispatch Instructions as they are given to log them in Case Summary so other Emergency Dispatchers avoid repeat questioning.
Target Tool
Stay nimble when there is a fluid situation on the other end of the line. Quickly pivot and select more appropriate instructions as the situation evolves.
Case Summary
Make it easier for multiple Emergency Dispatchers to work as a team with instant access to a Case Summary with detailed information to pass on to responders.
I would definitely recommend ProQA to other agencies! ProQA never has a ‘bad day’ and ensures consistency of responder safety information and service for callers.
Nancy J. Lockhart, Fire Operations Chief Certified EMD, St Joseph County 911, Mishawaka, IN
Many of our team members were unsure and reserved about the idea of going to Priority Dispatch. Our implemenations team was able to make this a positive and reassuring experience for everyone, and we're able to use the Prority Dispatch System in remarkable ways every day.
Meghan Monaco, Quality Assurance Manager, Hendricks County Communications Center, Plainfield, IN
[ProQA] takes the tension off the calltaker while they're training, it's an easier way to train. No one wants to be bogged down with having to think of everything and make sure they're checking a mental box of 'did I get this, did I get that?' it's already scripted for you. We just add that human element to it.
Juana Green, Director, City of Little Rock, 911 Communications
The Most Innovative Tools in the Industry
ProQA gives Emergency Dispatchers valuable tools that aren’t found anywhere else in the industry.
Stroke Diagnostic Tool
A step-by-step process guides the caller through diagnosing a stroke in a third-party. The diagnosis is determined with a point system that ranges from 'No Sign of a Stroke' to 'Clear Sign of a Stroke.'
Trimester Calculator
This simple, important tool helps the Emergency Dispatcher establish what stage of pregnancy a mother is in, aiding them in dispatching the right care and assisting with the appropriate post-dispatch instructions.
CPR Compression Tracker
Dispatcher Directed CPR has never been simple than with the CPR Compression Tracker included in ProQA. It keeps track of CPR timing, breaths, and follows best practices for prompting CPR.
CADE Tool
The Critical Apprehension Description Essentials Tool gets description essentials to responders even more quickly in the cases of high-acuity, low-frequency calls.
Stuck Accelerator Tool
This tool helps the Emergency Dispatcher determine the kind of vehicle the caller is in, guide the caller through stopping the vehicle, and gets the proper help sent as quickly as possible.
Explosive Device Description
Getting the right information about potential explosive devices to responders makes the scene safer for everyone. This tool helps the Emergency Dispatcher get the exact details to responders quickly.
Lost Person Description Essentials
Getting the most important description essentials to responders as quickly as possible in the case of a lost person can make all the difference in finding them.
Chemical Suicide Tool
Determining the specifics for a chemical suicide can make the difference in sending the appropriate response, keeping callers and bystanders safe, and potentially saving lives.
Sinking Vehicle Tool
This step-by-step tool helps the Emergency Dispatcher determine the proper response and guide a caller through exiting a sinking vehicle before it’s too late.
ProQA helps improve outcomes while reducing your liability.
How ProQA Paramount Works
ProQA makes implementing the IAED’s clinically-proven protocols a simple, efficient process. The ProQA software helps Emergency Dispatchers move through Case Entry into Key Questioning to quickly determine the appropriate dispatch code and launch the locally defined response configuration. Once responders are on the way, ProQA guides Emergency Dispatchers through all relevant Post-Dispatch and Pre-Arrival instructions for callers, including Dispatch Life Support for critical incidents. Here’s what to expect when using ProQA.
Case Entry
Key Questions
Post-Dispatch Instructions
Dispatch Life Support
Case Summary
ProQA integrates with hundreds of computer-aided dispatch (CAD) systems to make communicating internally and with First Responders seamless.
Quality Improvement that considers the whole picture
The Priority Dispatch System believes in fostering an environment of continuous improvement. Every action and decision by your Emergency Dispatchers during a call is recorded, giving you a wealth of data for your Quality Assurance Unit (QAU). Robust report-generating capabilities help you analyze performance both at an individual level and agency-wide, informing training needs and catching potential risks before they become a problem.
See ProQA in Action
Let us show you exactly how ProQA Paramount can empower your Emergency Dispatchers to serve your community at the highest standard possible, while increasing efficiency and decreasing liability.
Questions? We Have Answers.
Won’t scripted Emergency Dispatch stop me from thinking for myself and using my own experience?
There’s a reason we like to say ProQA is a decision support tool. You still decide who, what, when, and how to dispatch. The system simply makes it easier to make efficient, effective decisions, bringing much-needed consistency to every call, on every shift.
Does the software dictate how we respond? We want to make our own decisions.
Every Emergency Communications Center we work with is unique. From sprawling metropolitan areas to spread-out rural communities, each jurisdiction has different resources at their disposal. We work with you during implementation to define each response configuration – who or what gets sent when – based on what will best serve your community.
With so many questions, won’t it increase our time to dispatch?
The majority of calls handled by Emergency Dispatchers using ProQA arrive at the correct dispatch code in less than a minute. Emergency Dispatchers continue to collect relevant information while updating responders in real-time as they make their way to the scene. The questions in each protocol are designed to efficiently gather the most important information, minimizing time-wasting fishing that often happens with freelance dispatching.
The system is too rigid. Why can’t we change the questions?
The protocols developed by the IAED have been tested over millions of calls to offer the most efficient, safe response possible. That said, the Priority Dispatch System is the most user-changed system available. We welcome your experience and expertise to make the protocols better. Agencies can submit Proposals for Change to refine or update protocols. All Proposals for Change undergo a thorough review by the IAED and, if approved, get implemented system-wide.
What software training is needed or required for Emergency Dispatchers?
We require Emergency Dispatchers to get certified (as well as re-certified) in each discipline they dispatch. These certifications are based on standards set by the International Academies of Emergency Dispatch and ensure each Emergency Dispatcher meets universal best practice standards to deliver a high standard of care and reduce your agency’s liability risk.
How often is the software updated? How does an agency update its Emergency Dispatchers on any changes?
The ProQA software and the protocols within are updated quarterly. Each release comes with detailed release notes, videos, and training requirements. In addition, major new protocol releases come with their own update guide. We notify all users via email with each release.