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The support system for your support system

Explore products designed to supercharge your QA, training, and field officer communication.

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Essential tools for your trade

With digital and printed quick reference guides you can make sure that every Emergency Dispatcher, QA, and First Responder has what they need to excel at their job, in a format they’ll enjoy using.

Having a protocol reference in a physical format was something we heard many agencies request. We quickly developed the easy-to-use Protocol Pilot Guides for Emergency Dispatchers and QAU staff to have close at hand.

Dr. Jeff J. Clawson

Whether it’s the new Protocol Pilot Guides helping facilitate training or the MobileFRG app providing on-the-go case determinant codes to First Responders, our support products have you covered when it comes to Emergency Dispatch communications.

Protocol Pilot Guides

protocol guides

Protocol Pilot Guides help your Emergency Dispatchers keep the details of every protocol close at hand. With an intuitive design and easy-reference tabs, they’re perfect to use for reference, training, and reviewing calls.

Protocol Cardsets

protocol cardsets at St Cloud

Get all of the Priority Dispatch protocols in durable flip-file cardsets. These physical cardsets can be used for offline Emergency Dispatcher training or as a backup to your current Priority Dispatch System setup. If you’re a current user with an Extended Service Plan, you’ll automatically receive new cardset versions of the Protocols as they become available.

Advanced SEND

officer talking to dispatch
Advanced Send in ProQA® helps dispatchers better assist police officers and other law enforcement personnel. Advanced SEND protocol guides emergency dispatchers to more efficiently and effectively evaluate and record a reporting officer’s on-scene assessment–and send the most appropriate resources to them.
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Protocol Tablets

tablets
Protocol Tablets are designed to supplement and support ProQA, covering backup and training needs wherever your Emergency Dispatchers are. If you’re a user with an Extended Service Plan, you’ll be notified when a new version of the Protocols is ready to download.

Field Responder Guides

protocol cardsets at St Cloud

The Mobile Field Responder Guide (MobileFRG) assists responders by translating dispatch codes into a full text description. For example, with the MPDS, 10-D-1 transmitted over the radio from the dispatcher to the responder becomes, Chest Pain, DELTA-level, Not alert through the MobileFRG. Field Responder Guides are also available in printed format.

Field Responder Guides are also available in printed format again.

Download below and email sales.support@prioritydispatch.net for your user key.

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Whether it’s the new Protocol Pilot Guides helping facilitate training or the MobileFRG app providing on-the-go case determinant codes to First Responders, our support products have you covered when it comes to Emergency Dispatch communications.