| KB # |
Error Message |
Solution |
| KB0175 |
KQ: Out of Sync with Database |
Check that all computers (call taking, supervisor more... |
| KB0172 |
Where are my AQUA reports saved? |
more... |
| KB0170 |
AQUA not connecting to Database (Xlerator not started)? |
more... |
| KB0168 |
What can I do if AQUA is running slowly? |
If AQUA is running slowly on all your clients, wha more... |
| KB0164 |
Where do you score the SRI questions in Aqua? |
The use of the SRI button should be scored in the more... |
| KB0158 |
Connect Timed out error |
First time you get the message try logging in agai more... |
| KB0145 |
How do I repair my AQUA Phoenix Database (Client Server)? |
Any time you do anything with your database, you s more... |
| KB0144 |
How to I make a manual backup of my AQUA Phoenix Database? |
Phoenix should be prompting you to make regular ba more... |
| KB0143 |
How to I repair my AQUA Phoenix Database (Local Mode)? |
Any time you do anything regarding the database, y more... |
| KB0140 |
How do I move cases from one case list to another in AQUA Phoenix? |
Open the Case List from which you wish to move cas more... |
| KB0139 |
ProQA Import and/or AQUA Access button is disabled in AQUA Phoenix |
Complete any uncompleted tasks on the checklist so more... |
| KB0138 |
How do I delete Key Questions in AQUA Phoenix? |
Select the Key Question you wish to delete, and th more... |
| KB0137 |
Missing Key Questions after a ProQA Import |
You will need to delete the imported call and grad more... |
| KB0136 |
AQUA Phoenix Allows for Duplicate Case Number Entry |
Because PDC does not wish to limit AQUA Users in a more... |
| KB0132 |
Strange dislay of Colors and sizes in AQUA Phoenix |
The DPI setting in the 'Monitor Properties' needs more... |
| KB0131 |
How do I update to 11.1 Key Questions in my AQUA Phoenix? |
Download the most recent build of AQUA Phoenix fro more... |
| KB0128 |
Users are not available on list as a calltaker when reviewing calls |
Open that employee in the employee list and select more... |
| KB0126 |
Call Volume for Police and Fire Have been Added |
When setting up your Agency information in AQUA Ph more... |
| KB0125 |
Questions not asked in ProQA, don't show up in AQUA 5.0 |
Delete the case in AQUA, and manually re-enter the more... |
| KB0124 |
Users don't show up attached to cases |
On the employee list, add the appropriate protocol more... |
| KB0120 |
How do I change the How Obtained Field in AQUA 5? |
Go into the 'Case List Maintenance', under the 'Se more... |
| KB0119 |
AQUA Phoenix: Final Determinent Requires a Suffix |
Upgrade to the most recent build of the software. more... |
| KB0118 |
Number of Freelance Questions Asked not showing up in AQUA Reports. |
Download and install the most recent build of AQUA more... |
| KB0117 |
Comments are missing from my reports in AQUA Phoenix |
Download and install the most recent build of AQUA more... |
| KB0116 |
What does the term 'absolute' mean in the DLS screen of AQUA 5? |
The term "Absolute" as defined in Scoring Standard more... |
| KB0114 |
How do I install AQUA Phoenix on a workstation? |
- If you have an AQUA installation more...
|
| KB0113 |
How do I update my Key Questions in AQUA Phoenix? |
The link to the document below will give you st more... |
